Discovering printer
I am Getting eroor like this (SNMP probe timed out. Target is either unreachable or there are no valid credentials for it) while discovering snmp printer. for printer discovery any credentials are required or not?
Forum Posts
Information icon on incident form
Hi,Beside Caller field, there is a triangle with an info icon in it.The same icon I need beside 'Sub Category' field [Note: This is not a reference field].On click of that button, it should show all the incidents raised for that sub category.How to i...
Resolved! SQL Probe and WID
When I run a discovery against a Windows 2012R2 server, the SQL Server probe finds the Windows Internal Database and thinks we have a sqlserver. This is because this thing runs as C:\Windows\WID\Binn\sqlserver.exe. I think I'd like to ignore this par...
Discovering IIS Application pools
I have been working on discovering application pools running on IIS servers using these Process Classification settings:Name: Application PoolTable: Web Service (cmdb_ci_web_service)Relation Type: Runs on::RunsMatch Criteria: anyOn Classification Scr...
Relating Surveys taken with Originating Task
Has anyone found a way to reliably relate surveys taken by personnel, with the ticket that generated the survey? There's no way to .walk the relationship between the two.
Hi !! Need understanding on Approver licenses
Hi, I have been reading a lot about approver licensing ( October,2013 pricing model service now ). It states it will grant a new role called "approver_user" to a user and the user would be liable to approve requests in his queue in addition with sel...
How to add a 'setReplyTo' (EmailOutbound method) in an email template?
Hi, In the approval request email that an approver receives when an item is submitted contains the 'Click here to approve' and 'Click here to reject' links. When the approver clicks on any of those links, an email is opened up for that user to reply....
Resolved! Check Attachments on current form.
Is there a way to check for attachments in the current form and making attachment mandatory if a field is checked ?
Discovery SNMP devices - Getting 'Active couldnt classify'
Getting some strange behaviour when discovering SNMP devices. In this case, I am trying to discover any switch / router device on a subnet. I have created a schedule using the 'SNMP only' behaviour and allocated the subnet range.Taking a random devic...
RPC Server Unavailable
Hi,This is draining everything I have!I've been following this resource found here on the community - WMI, PowerShell and Windows FirewallsWe have a MID server on the internal (corporate) network trying to connect to a server in the DMZ.Both the corp...
Resolved! Product model creation from discovery
Discovery creating new Hardware/software models,few duplicates. 1)how these models are creating (in discovery which probe/sensor) 2)How will the discovery identify the existing product model while creating any asset ?
Filters on Date/Time fields
When filtering in reporting or even on a list anytime you pick a field that is a date or date/time field you can filter on several predetermined choices such as Last 30 days, Last Hour, Last Month, etc. Is there a place in the tool you can add anothe...
How to Discover Virtual Networking Devices
How are virtual networking devices such as PBXs, switches, and routers handled in Discovery? Are these virtualized devices supported in ServiceNow Discovery? If not, we would like to track this virtual attribute on these devices and are looking for g...
Increasing max run time for discovery schedule
Hi All,Will there be any performance impact in case if we increase the "Max run time" for discovery schedules?
Resolved! Discovery: Filtering Classes
I'm new with Discovery and we are currently we made up and running the Discovery to Development. My problem is we don't want all Classes to be discovered and like to filter out which classes needs only to be discovered. Can you help me how ? Let's sa...