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List editing on Database Views

Are views just like any other table when it comes to updating?Some of our most useful tables in the system are actually views, made with the database views module.Can a user perform a list edit operation on a view and make bulk updates to the underly...

Roles, Groups, Permissions and Changing Views

Hey all. We are looking to implement a more refined approach to handling our various users and their access rights / views. Our company has several locations worldwide. What we'd like to accomplish is to have each location have their own tasks, incid...

Vlad_Rozic by Kilo Contributor
  • 2867 Views
  • 5 replies
  • 1 helpfuls

Database Views - Incident SLA and Change SLA in one view

I'm having a spot of bother making a database view.I would like to see Incident and Change tickets together with SLA fields all in one view, with the number column to show both INC000123 and CHG00123 tickets. The system has two built in views which s...

CMDB Reporting of Parent -> Grandchild relationships

We have a pretty standard CMDB set up with Applications having a number of Components which run on one or more servers. What I would like to be able to do is to create a report that lists all Applications dependant Servers.There is no direct relation...

Managing TAB order in forms

Forgive the new guy, but I have a question. We would like to change the tab order within forms from vertical to horizontal, but I don't see where a tabindex attribute can be assigned? I tried adding it to the variable attribute, but it didn't work. A...

Jeremy Robb by ServiceNow Employee
  • 4825 Views
  • 4 replies
  • 0 helpfuls

Updating Manufacture/Vendor Table

The core_company table is being updated by Discovery but I can't seem to find what script causes this table to be updated. We'd like to prevent Discovery from adding Vendor/Manufacturers to this table. Does anyone have any suggestions on how to do th...

zschneider by Kilo Expert
  • 2326 Views
  • 1 replies
  • 0 helpfuls

Bypass Login for Surveys

Hi,One of my client has a requirement to bypass user login prompt for survey URL's when clicked through email link for end users(no role).I know , I can make survey public, however in that case, I may not get the person who took the survey and it wil...

Linux discovery

In my environment, I was able to discover all window assets with no problem. I started working on Linux server discovery but unfortunately, the Linux assets are not reporting to my instance. So far these are the steps I took to fascilitate the discov...

rmustapha by Kilo Contributor
  • 3689 Views
  • 7 replies
  • 1 helpfuls

Interactive Charts and Jelly

Hi Guys,I'm working on some nice charts in ServiceNow, which are based on morris.js components (http://www.oesmith.co.uk/morris.js/). It's really simple and there are no problem if you just want to display a static chart, which loads data only once, ...

How to filter incidents that was updated by a specific user?

Hi Everyone,I have missed one option under reports in ServiceNow. Does anyone know if it is possible to filter all incidents that was updated in a specific range of time by a specific list of operators?Now I am using filter:Updated -> On -> Today -> ...

Justinas by Kilo Explorer
  • 8880 Views
  • 4 replies
  • 0 helpfuls

Workflows - branching and joining

Am I doing this correctly?I am BRANCHing out and creating 2 (or more) tasks - works fine.Once all of the tasks have been completed/closed, I then want to continue with the workflow. So, I used a JOIN to bring the tasks back together.The problem I hav...

perlguy by Kilo Explorer
  • 3628 Views
  • 5 replies
  • 0 helpfuls

How do you get the sysid of the current form in a client script?

Client scripts don't like (current) and I'm in need of getting the sysid of the current change form I'm building a script for. What's the client script equiv. to current?I'm trying to get this to work in an onsubmit//get workflow helpervar workflow =...

by  
  • 37225 Views
  • 4 replies
  • 35 helpfuls

Citrix Netscaler SNMP discovery

We are trying to set up discovery to create and classify Citrix NetScaler devices. After doing my initial scan of a known good IP address, i quickly discovered that these devices only have port 22 open, which is interpreted by discovery as being a UN...

jduchock1 by Kilo Contributor
  • 2931 Views
  • 1 replies
  • 0 helpfuls

Need help removing a column from a table

We have added a column to the Business Rules, UI Actions, and Scheduled Jobs table to track items that have been added by our company. We are planning on updating to Calgary soon, but these tables wont be upgraded due to this change. Thus, in order f...

ngriffiths by Mega Expert
  • 1489 Views
  • 2 replies
  • 0 helpfuls