Hi,Beside Caller field, there is a triangle with an info icon in it.The same icon I need beside 'Sub Category' field [Note: This is not a reference field].On click of that button, it should show all the incidents raised for that sub category.How to i...
When I run a discovery against a Windows 2012R2 server, the SQL Server probe finds the Windows Internal Database and thinks we have a sqlserver. This is because this thing runs as C:\Windows\WID\Binn\sqlserver.exe. I think I'd like to ignore this par...
I have been working on discovering application pools running on IIS servers using these Process Classification settings:Name: Application PoolTable: Web Service (cmdb_ci_web_service)Relation Type: Runs on::RunsMatch Criteria: anyOn Classification Scr...
Has anyone found a way to reliably relate surveys taken by personnel, with the ticket that generated the survey? There's no way to .walk the relationship between the two.
Hi, I have been reading a lot about approver licensing ( October,2013 pricing model service now ). It states it will grant a new role called "approver_user" to a user and the user would be liable to approve requests in his queue in addition with sel...
Hi, In the approval request email that an approver receives when an item is submitted contains the 'Click here to approve' and 'Click here to reject' links. When the approver clicks on any of those links, an email is opened up for that user to reply....
Is there a way to check for attachments in the current form and making attachment mandatory if a field is checked ?
Getting some strange behaviour when discovering SNMP devices. In this case, I am trying to discover any switch / router device on a subnet. I have created a schedule using the 'SNMP only' behaviour and allocated the subnet range.Taking a random devic...
Hi,This is draining everything I have!I've been following this resource found here on the community - WMI, PowerShell and Windows FirewallsWe have a MID server on the internal (corporate) network trying to connect to a server in the DMZ.Both the corp...
Discovery creating new Hardware/software models,few duplicates. 1)how these models are creating (in discovery which probe/sensor) 2)How will the discovery identify the existing product model while creating any asset ?
When filtering in reporting or even on a list anytime you pick a field that is a date or date/time field you can filter on several predetermined choices such as Last 30 days, Last Hour, Last Month, etc. Is there a place in the tool you can add anothe...
How are virtual networking devices such as PBXs, switches, and routers handled in Discovery? Are these virtualized devices supported in ServiceNow Discovery? If not, we would like to track this virtual attribute on these devices and are looking for g...
Hi All,Will there be any performance impact in case if we increase the "Max run time" for discovery schedules?
I'm new with Discovery and we are currently we made up and running the Discovery to Development. My problem is we don't want all Classes to be discovered and like to filter out which classes needs only to be discovered. Can you help me how ? Let's sa...
Hello,When I kicked off discovery and show status is active. But looks like it's hung and not doing anything. I found out that when i restart the mid server in service-now. Then the job is running, serveral hours later the systom is back again and I ...
