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Resolved! How to create manual business service?

Hi,I am trying to create manual business service in Helsinki but unable to show it in proper format.it should appear as belowTest(business service)App1   App2 APP3( Bservice connected to Applications)DB1 (Application is connected to Database)Node(Dat...

nicknick by Tera Expert
  • 4041 Views
  • 4 replies
  • 4 helpfuls

Resolved! I had a request to change the Flag Article button to Report Article within knowledge Base articles, after reading around in the ServiceNow community, I located that this can be done by editing the UI Script — KBViewArticle, However with my JavaScri

I had a request to change the Flag Article button to ReportArticle within knowledge Base articles, after reading around in the ServiceNowcommunity, I located that this can be done by editing the UI Script —KBViewArticleHowever with my JavaScript skil...

clivebushell by Giga Contributor
  • 3513 Views
  • 29 replies
  • 3 helpfuls

How to show the ServiceNow dashboard in sharepoint

Hi, I have a report in ServiceNow and would like to show the same on sharepoint site?page viewer webpart (iframe) is not working with the the servicenow url.may i know any other way of integrating this (with out third party tools)?Tried with the java...

venkichic by Kilo Explorer
  • 8770 Views
  • 1 replies
  • 2 helpfuls

Canon Model OIDs

When I run an initial Discovery on Canon MFD's, I always get back an Unknown model when it's created. Looking at the OID's, every Canon model is the has the same sysObjectID OID, so I can't create an SNMP classifier to create the correct model. How c...

alan_death by Kilo Expert
  • 3843 Views
  • 1 replies
  • 1 helpfuls

Resolved! Assets in the consumed state

What is controlling an asset in the "consumed" state forcing the entire form to be read only?   I have checked all ACLs, Business Rules, Client Scripts, UI Policies and Data Policies and nothing is showing signs of what would be controlling this.   S...

jmagid by Kilo Contributor
  • 2391 Views
  • 8 replies
  • 3 helpfuls

Cluster configuration not working

Hello guys,I'm trying to configure a high availability schema in our SN instance for orchestration. So I started looking into capabilities. The thing is that for themselves they don't seem to do anything. Then I read that capabilities work inside IP ...

guiguille by Giga Expert
  • 1838 Views
  • 14 replies
  • 1 helpfuls

Resolved! FQDN Node value not mapping to Configuration Item

I'm having an issue where I'm passing a server FQDN as the node field value into the em_event table records, and the value is not being mapped to the existing server CI.Here is the message I'm seeing in the Processing Notes field of the em_event reco...

eventNotBoundToCI.PNG CI.PNG
Mike Moody by Kilo Guru
  • 3012 Views
  • 2 replies
  • 0 helpfuls

How could you get the risk assessment to calculate automatically?

How would you get the risk assessment calculate on a change request to populate as soon as you click submit on the assessment so you don't then need to click the UI action to calculate?  I tried piecing both the UI actions together (see below) but it...

geek1 by Kilo Contributor
  • 9439 Views
  • 19 replies
  • 5 helpfuls

Reporting on self service ticket

Hi All,I am new to service now.   I manage two service desks, However there is a challenge I face with reporting and none around me seem to have an answer.60% of the tickets are raised through Self service . Self service ticket is assigned to our que...

Resolved! Setting the "Generate Time Cards" button to include Incidents

As part of our move to the ServiceNow Project Management system, we've been asked to change the Generate Time Cards button on my_timecards.do so that it generates time cards for the open incidents a user is either assigned to or on the watch list for...

robert_price by Giga Contributor
  • 2180 Views
  • 4 replies
  • 0 helpfuls

Resolved! how to identify if a field has ui policy or business rule etc. ??

I am unable to find Web Services check box in a Business Rule form, however it can be seen in Form Layout list.I feel like if it has any business rule or ui policy to appear in certain condition !!Can someone let me know how to identify if a field ha...

sridharan by Giga Contributor
  • 4761 Views
  • 6 replies
  • 7 helpfuls

Difference between software package & software model table

Hi  I am working on Calgary version of service now and have Service Now discovery in place. we are going to use SNOW discovery for software license management.  When I started my discovery on window servers, some of the software data is getting popu...

shubhraag by Kilo Contributor
  • 6109 Views
  • 4 replies
  • 3 helpfuls