Hello Community, I'm using an event to trigger an email notification. I'm calling this event from within a workflow Run Script activity. I have pulled values in the workflow and written them to the workflow scratchpad. In the Run Script activ...
We are looking at views and the Actual and Business time columns are not updating when we hit refresh on the browser or when the SLA homepage refreshes. We need almost real time updates on these screens. Is there someplace I can adjust this?
Hi All, For change management module we are using OOTB UI macro 'approval_summarizer_default' for showing fields in My approvals. Now I want to add some more fields to that My approvals for that where I have to change in UI macro? Below is the OOT...
Hi, Can anyone tell me if there is the ability in SNow to not only show the support group names in my report but also any users in the groups? Thanks
Hi All, Can someone point me in the right direction here please? We use ServiceNow for our CMDB/Discovery but have a financial fixed asset register (FAR) as part of our ERP. I am planning to copy and synchronise the FAR information into Servicen...
Hi, While Discovery bunch of my IP returning this error. I checked the log and it indicates that IP is not Active but it's Alive. I can see refusal on many ports. I have below questions in the discovery: (1) What is the difference between Active an...
Is there a way to get the same view in related lists as we get when we do a 'Group By' on certain column on list page?
Does anybody know of a pre-existing SNMP probe or written one that gets printer firmware version? From my understanding, this is vendor specific and not as trivial as it would seem. Help is much appreciated. Thanks!
A user in our Production instance was attempting to load a new Change, and whilst updating all the relevant fields on the form, the user accidentally entered information into a field which isn't used. The field was Related Service Request (note - thi...
I've been searching the community and the wiki and I have seen several ways that people have said they've done this, but none of them are working for me. Here is my scenario: The request is for the review of an assignment group and will be sent to ...
It's simple Javascript question:I'm looking to find how to check if a caller is not part of a group in a notification. I've successfully used isMemberOf to check for a group but not the reverse.Any help would be appreciated!
Hey guys, I have a UI button on my change form that for some reason needs clicking twice to progress. All the button does is change the phase, it requires the change ticket to be in a specific phase. When I click the first time the phase state does...
Hi All, I have query specific to Windows Cluster VIP classifier. One of the IP in our network is detected as Windows Cluster VIP at classification phase.However it do not go further. When I looked around, there are no triggers probes in this classi...
Per my understanding, all the three asset class (Hardware, License and Consumable) tables are just an extension of the main asset table (alm_asset). So any asset record be it hardware or license or consumable should be also present in main asset tabl...
I want my scheduled job to run only on business days.Can I use the schedule 8-5 weekdays excluding holiday in Scheduled job?
