Hi,When we receive an email into our ServiceNow instance, we have an interim process that creates what we call a "ticket". The ticket is then evaluated by our NOC staff and converted to either an incident or a request. This happens most commonly on...
Hi all, I assure you I do work some issues out myself!! We have an issue in which SLA's are canceling rather than completing and I cant work out why. I have the following examples; A ticket with two SLA's one completes and one cancelsA ticket wit...
I am getting a number of MIB Loader errors on certain MIB files when starting the mid serverI have opened one of the files in MIBBrowser and can walk an ip in this mib fileBut when I restart the midserver the file is not loading
Hi !I am trying to set up field normalization for operating systems found on servers (and later, workstations). We are using Discovery to create our server attributes using winrunner probes. As a result, the values being returned by the WMI commands ...
We're seeing issues with multiple CIs representing a single oracle instance. Normally you see duplicate CI creation when something like the params on the running process classified change. Using process handlers addresses this.However, what I see...
HiHow are people handling Cisco HSRP in the discovery process?I have found that discovery picks the first IP address that it finds for a CI and uses that within CMDB. This in itself is a problem as its not necessarily the desired IP. The IP address o...
we have a field named password which needs to be filled in by support team when they close tasks related to 'reset password catalog service.'we would like this field either encrypted or display the password with asterisk so it is non readable format ...
Hello All, I am using TinyMCE html editor in Eureka. When I copy a table into it from say Outlook. The Background colors of the cells as well as table border shading does not appear. Also If I try to create a table within Tiny MCE, even If i define t...
We are implementing Discovery into our environment ( Running Dublin ), and even though Discovery picks up correctly our Hyper-V servers it does not seem to detect the Virtual Machines running on them. The Wintel guys mentioned that the Hyper-V syst...
Has anyone come across this prevously?I've confirmed with our System & Network Admins and port 53 is open and not restricted, but during the Shazzam stage port 53 is always unresolved. I've sucessfully discovered multiple Linux servers (and CI's are ...
I am working on a Exchange integration using Orchestration. we have a custom powershell scriptOutput is showing as below WARNING: The names of some imported commands from the module 'Exchange' includeunapproved verbs that might make them less discove...
Hello!I've been toying with the tools described here: https://wiki.servicenow.com/index.php?title=Navigating_by_URLI can't seem to find how to include a linebreak for the work notes field in particular. The URL I'm playing with looks like this:https:...
There's an OOB probe called Windows Services. We don't have it configured to run, and it would be useful to look at what services were configured on a server.I've configured our dev instance so that the probe and sensor run. I can see them running, a...
Hello,I am running a custom powershell script in a "run powershell" activity.I have my script in the 'command' window of the activity. In that script, I can pass variables that are already in the scratchpad from a prior activity into the script's v...
I have a few questions for all of you that have done this before, but especially for Doug Schulze and Aleck Lin. 1. According to the wiki, network discovery will scan the MID server's gateway router for its routing table and then use that table to id...
