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Preventing duplicate entries for Surveys

Hi guys,The requirement is to ensure that a survey cannot be taken twice on the same survey by the same person, thus preventing duplicates in the survey instances.There is a business rule that queries the survey_instance table, and checks against the...

soelofsen by Kilo Explorer
  • 3524 Views
  • 8 replies
  • 0 helpfuls

What is .do means ??

I'm still beginner in service now , my question is what is .do in service now system, i just attached a screenshot about it. i want to know where is the location for that and how can i implement a new module/applicaiton with textboxes, fields and but...

jihad_amer by Kilo Explorer
  • 3542 Views
  • 1 replies
  • 1 helpfuls

Executing PowerShell Script via ecc_queue

My goal is to execute PowerShell Script (dynamically prepared by a business rule/workflow) on the MID Server without having Runbook Plug-in enabled.I would like to execute a PowerShell Script through ecc_queue message in the same way as we execute pr...

Post-Clone Checklist, anyone?

We're getting ready to refresh all of our instances from PROD in preparation for go-live. When we clone, we run through a checklist (which we're still trying to develop out) to tweak those things we know need to be tweaked. Mailbox password, user acc...

sbailey1 by Tera Contributor
  • 7961 Views
  • 14 replies
  • 2 helpfuls

Approval record getting cancelled prematurely

I have a workflow with 3 approval workflow activities (see attachment), called Level 1, Level 2 and Level 3 approvals that is kicked off from the Change Request form. All of the approval records are created at the same time, allowing any approver to ...

Sabrina10 by Kilo Guru
  • 3091 Views
  • 5 replies
  • 0 helpfuls

Case sensitivity in Name, Serial Number, etc

Having 2 records in my CMDB with identical names, other than one is UPPERCASE and one is lowercase, is not fun.How did these get here and what can be done to prevent this?We don't import this data nor do we manually enter it. It all comes in from the...

robin850 by Giga Contributor
  • 4466 Views
  • 6 replies
  • 0 helpfuls

Remove Filter Option

How do I remove a filter option but keep "Go To" in title bar available in a list view. If I select omit filter it takes off both, if I were to try to do this in a filter condition what would the syntax be.When looking at a list view you have the opt...

Quarterly, Yearly Scheduled Entity intervals?

I'm trying to set up automated ticket generation, currently against Incident, that will create Quarterly, Semi-annually or Yearly generation of tickets from templates. So far, the best I can come up with is to use the Periodically and use a set numbe...

DonConley by Kilo Explorer
  • 3630 Views
  • 3 replies
  • 3 helpfuls

Field Labels in Scheduled Reports

When viewing a "List" of results you can export the list into Excel, CSV etc and the export displays the columns as field labels but when using a scheduled report it displays the columns as the actual column_name. I have a feeling this is a system de...

WESAdmin by Kilo Contributor
  • 1186 Views
  • 4 replies
  • 1 helpfuls

fields in the Serial Number table

As part of our conversion from physical to virtual servers, we have server records that have the same name but different serial numbers. As an example, we may have a record in the cmdb_ci_win_server table for servername1, serialnumber-physical and an...

Dean12 by Kilo Explorer
  • 2547 Views
  • 1 replies
  • 0 helpfuls

All Workflow stages "Skipped"

How do I mark a workflow stage as complete? I have a workflow that has several approvals etc, that hits and stays in each stage, but after the stage is done, it shows as skipped instead of complete.I have looked at several examples and the wiki but d...

mirek by Kilo Explorer
  • 2238 Views
  • 12 replies
  • 0 helpfuls

Export task list from a project

Hi All,I have a request to export all of the highest level TASKS within a Project from the project level. I see on the project level you could export to PDF and XML however there is no excel and I really only want the top level tasks anyways. Is ther...

tbalestreri3 by Mega Contributor
  • 2173 Views
  • 4 replies
  • 0 helpfuls

Process Classifiers

Just wanted to throw this out there to see if anyone has any ideas....I have two classifications I need to do for processes:1. Domain Controller - I need to be able to classify this as a process and setup a relationship2. FTP - This process is genera...

How Does Discovery Determine Assigned To

Hi,I've looked on the Wiki and on the forums but can't find an answer to this one, though sorry if I've missed it somewhere. I'm guessing that Discovery looks at the last logged on user but does anyone knnow specifically how it does that and how the ...

rufus_mills by Kilo Contributor
  • 1551 Views
  • 3 replies
  • 0 helpfuls