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Forum Posts

Remove Filter Option

How do I remove a filter option but keep "Go To" in title bar available in a list view. If I select omit filter it takes off both, if I were to try to do this in a filter condition what would the syntax be.When looking at a list view you have the opt...

Quarterly, Yearly Scheduled Entity intervals?

I'm trying to set up automated ticket generation, currently against Incident, that will create Quarterly, Semi-annually or Yearly generation of tickets from templates. So far, the best I can come up with is to use the Periodically and use a set numbe...

DonConley by Kilo Explorer
  • 3639 Views
  • 3 replies
  • 3 helpfuls

Field Labels in Scheduled Reports

When viewing a "List" of results you can export the list into Excel, CSV etc and the export displays the columns as field labels but when using a scheduled report it displays the columns as the actual column_name. I have a feeling this is a system de...

WESAdmin by Kilo Contributor
  • 1210 Views
  • 4 replies
  • 1 helpfuls

fields in the Serial Number table

As part of our conversion from physical to virtual servers, we have server records that have the same name but different serial numbers. As an example, we may have a record in the cmdb_ci_win_server table for servername1, serialnumber-physical and an...

Dean12 by Kilo Explorer
  • 2572 Views
  • 1 replies
  • 0 helpfuls

All Workflow stages "Skipped"

How do I mark a workflow stage as complete? I have a workflow that has several approvals etc, that hits and stays in each stage, but after the stage is done, it shows as skipped instead of complete.I have looked at several examples and the wiki but d...

mirek by Kilo Explorer
  • 2252 Views
  • 12 replies
  • 0 helpfuls

Export task list from a project

Hi All,I have a request to export all of the highest level TASKS within a Project from the project level. I see on the project level you could export to PDF and XML however there is no excel and I really only want the top level tasks anyways. Is ther...

tbalestreri3 by Mega Contributor
  • 2189 Views
  • 4 replies
  • 0 helpfuls

Process Classifiers

Just wanted to throw this out there to see if anyone has any ideas....I have two classifications I need to do for processes:1. Domain Controller - I need to be able to classify this as a process and setup a relationship2. FTP - This process is genera...

How Does Discovery Determine Assigned To

Hi,I've looked on the Wiki and on the forums but can't find an answer to this one, though sorry if I've missed it somewhere. I'm guessing that Discovery looks at the last logged on user but does anyone knnow specifically how it does that and how the ...

rufus_mills by Kilo Contributor
  • 1557 Views
  • 3 replies
  • 0 helpfuls

Resolved! Reporting on Activities

Does anyone know if i can report on Public Comments and IT Work Notes that are saved as an activity? I have tried setting up the reports, and have searched both the Incident and Task tables, and I can not seem to find them.

JDBC data import and data encoding (UTF-8/16)

Hi,I'm importing data from our SQL server 2008 database and I got problem with charset encoding.I'm using MID server to connect and send back data from our SQL server.Depending on the content of the query result, the returned data is encoded differen...

psiek by Kilo Contributor
  • 2506 Views
  • 1 replies
  • 0 helpfuls

Problems with JDBC probe via MID

We are currently troubleshooting a JDBC integration via MID to a database with user data. It worked before but now it seems that the JDBC probe does not even reach the database. All necessary FW-rules should be in place. The MID log show the followin...

SLA_due value="UNKNOWN"

Hello, Could you please tell me how can I change this sla value set to "unknown"? When you create an incident, BEFORE saving it, in the SLA due field I get this value "UNKNOWN"............How can i find where is the code that puts it there? How can I...

Marilizard by Kilo Explorer
  • 2735 Views
  • 5 replies
  • 0 helpfuls

Viewing support queues

Our techical teams manage their workload by being a member of the relevant groupIs there a way of allowing technical teams the ability to view the queue of another technical group if they are not a member of it? We don't want say our communications t...

hamiltr by Kilo Contributor
  • 5354 Views
  • 4 replies
  • 0 helpfuls

Phone number in On-Call Roster

Hi There, I've been looking at the Rostering system in Service-Now and the below forum post:Can on-call person's phone number be display on the on-call calendar in addtion to just name?I would love to see this feature implemented, our techs use on ca...

Mr_Petes by Kilo Explorer
  • 2553 Views
  • 2 replies
  • 0 helpfuls