I thought this sounded easy until I started trying to nail down a solution. Our business wants to know how we can look at a person's name and see all the incidents they've updated. We don't care if it's the last person who updated the ticket, we want...
Hi All I am trying to create a client script which, as soon as a date is entered into a field, it calculates the number of days between that date and today. I have searched the wiki and community and cannot find what I am looking for. Below is what...
I am running into an issue where our VMs are changing serial numbers. While the IP and the name stay the same the SN changes and is updated when discovery is run on that machine. Is there a way to see any changes that are made to the CIs when it is u...
I was working on a request project and we wanted to be able to set the short description based on variables from the requested item. The goal was to be able to show this field on lists and reports to differentiate request by something other than the ...
I created a new application that allows Vendors to self-register and want to put that link on our login page. However, I want anyone that clicks on this link to automatically sign in using a local SN account (vendor_registration) and go straight to t...
I seem to have a strange issue with a catalog item workflow. At one area of the workflow, I am using the "If" activity and it is cancelled automatically.Similar issue I have been with SLA timer activity.When workflow is attached ,it is showing the ac...
We are part way through an upgrade form Berlin to Dublin. We have set up a MID server to allow us to test every part of the system, prior to upgrading production. From the ServiceNow Test instance the MID server shows as being UP, but none of the...
I'm trying to open a Word document on the MID Server by passing some script using the Run PowerShell workflow activity and it's failing with the error "You cannot call a method on a null-valued expression." I was wondering if anyone else has experien...
We have some "Routers" that are identified as IP switches. I am wondering if anyone has experienced this issue and how you handle it. Ideally I would like to rediscover these devices as routers to get router interfaces and routing rules. I hate to ...
I've been building out some modules and have a question. Whats the difference between the filters to display say for instance...all unassigned incidents in 24 hours and actually creating a report to do the same thing? Seems like with the report t...
I have created a Service request form on SNOW however the Catalog task is not getting created automatically upon getting the RITM Approved. I have checked the Workflow part seems to be fine. Please Help
Hi all, By mistake i have deleted all the attachments from sys_attachment table.Is there a way to retrieve it back.Kindly help me with his.
I'm setting up the new AD Self-Service Password Reset. I've got a public URL for the password reset page, and that page is in my Public Pages: e.g.: https://myinstance.service-now.com/nav_to.do?url=pwd_reset.do?sysparm_url=suffix Where "nav_to" ...
Hi all,It appears that none of the metrics display the business duration.To report of the amount of time a particular task was assigned to each support groups using the business hour i.e. incorporate the default schedule/calendarCurrently the 'Assign...
I have an OU call consultant that we store consultant ad accounts in. I have also created a Consultant true/false field on the sys_user table. I am trying to mark the consultant field to true when the source field contains OU=Consultant. I have crate...
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