I enabled the High Security Settings on our Development Instance this morning. I then went through and made a grid of all the applications/modules/related lists that various user-types couldn't access. For my next step I was going to figure out how t...
Hello Experts ,anybody know how we can change the logo appearing in browser?Thanks in advance,Regards,Shashank Joshi
Hi All, We are soon to release Discovery into production, but have one issue that I require assistance with. Last night i ran a full discovery across our estate using a WMI only behavior, because as at present we are just trying to pick up certain ...
Hello all!I was recently made a ServiceNow administrator and am very new to the program. Our instance is slowly taking its proper shape as our operators become familiar with the program so we are paying more and more attention to customizable and scr...
How, I can't figure out how to setup an SLA report for an Assignment Group.Thanks
Hi AllI understand "Identified, ignored extra IP" is a warning in Discovery and supposed to be ignored , generally. But during my discovery scans I have come across several "Identified, ignored extra IP" warning message which were not correct as in, ...
We've been working through a Service Now implementation for roughly 4 months. All of the core/foundation configuration is complete. We have built over 75 Service Catalog items. Everything seems to be moving in the right direction.Now that I have been...
Hi All,Now been struggling to create a report that enables me to check the Average time it takes for one of my agents to close a ticket.Currently i have the report set as thisType: Pivot TableTable: Catalog_Task[sc_task]Row: Assigned ToColumn: StateA...
I created an inbound email action to create tasks (sc_task table) based on the subject of the email: (function(){ var subject = email.subject.toLowerCase(); //convert the subject to lowercase just once if (subject.indexOf("rds s...
Hello,Does anybody really know how to discover IBM SVC Storage Arrays, EMC Celerra using ServiceNow Discovery ? Below it's some Discovery Error output for IBM SVC Version 7.2/7.3 and EMC Celerra. Does anybody have some modified probes/sensors, best p...
Hi, I need help. If an employee submits a new incident on our ServiceNow Self Service Page, we want the incident to be auto-assigned to a specific assignment group if they check a check box on the new incident form before submitting the incident. ...
I am struggling with the reject notification in the workflow.I have the requirement to provide the reason of the rejection, provided by the approver, sent to the requestor (or caller in case of an Incident).But I am not able to do this. Not in the wo...
I put in an enhancement request on /hi/ for this, but I figured I might as well post one here too.It'd be really nice if there was an option to only load related lists on-demand, when the tab functionality is enabled.That way, some tables/views that ...
Hello everyone, I'm working with Axis2 in Java on a demo for a customer of ServiceNow. Unfortunately, each time a custom field is added to a demo instance I have to regenerate all of my client stubs. Is there a process I can follow which will al...
Does anyone know how I should attach a schedule to my SCRUM Release (or a Sprint if that is easier). My development team does not work weekends and the burn-down chart looks bad when we get ahead on Friday, flat-line Sat and Sun and pick up again on ...
