Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

ITOM forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

Keep being redirected to login --- session has expired

We have an instance that continuously logs the user off. There's not a set time when this happens, it's sporadic. It could happen within 1 minute of logging in to the instance, it could take 10 minutes, sometimes more. In some cases, it's been immedi...

MID Server in a private network

Hi,I have a test environment using private IP 10.x.x.x and has an internet connection. I have tried to setup a MID server in this environment to connect to our demo instance. I can use the browser in this machine to access https://our_instance.servic...

euchye by • Kilo Contributor
  • 2344 Views
  • 11 replies
  • 0 helpfuls

Unknown Database Connector Error (Crystal Reports 2008)

Hello, After successfully downloading and installing the ODBC driver (available from SN) that enables me to connect to our instance and after having successfully testing the connection via the ODBC driver through the Data Source Administrator applica...

Attachment Archiving

I am missing something when it comes to the Archiving Plug-in module. It does not look like it will archive attachments along with the incidents. I cannot archive incidents without the evidence that could be contained within the attachments. I can ge...

jpro by • Mega Contributor
  • 4130 Views
  • 5 replies
  • 0 helpfuls

Calendar Reporting- Week to start on Sunday, not Monday

I am writing a calendar report and out of the box, the week goes from Monday to Sunday. I would like to see a normal week starting on Sunday and ending on Saturday. The SN Wiki has an image of this as their example calendar report http://wiki.service...

BenRamseyer by • Kilo Explorer
  • 1926 Views
  • 1 replies
  • 0 helpfuls

Probe timeouts - Discovery

We are seeing a lot of WMI probe timeouts when we run discovery - mostly the "Installed Software" probe. I have messed with the "wmi_timeout" parameter (both more and less timeout), and I can't seem to get rid of these warnings.As always thanks for t...

List editing on Database Views

Are views just like any other table when it comes to updating?Some of our most useful tables in the system are actually views, made with the database views module.Can a user perform a list edit operation on a view and make bulk updates to the underly...

Roles, Groups, Permissions and Changing Views

Hey all. We are looking to implement a more refined approach to handling our various users and their access rights / views. Our company has several locations worldwide. What we'd like to accomplish is to have each location have their own tasks, incid...

Vlad_Rozic by • Kilo Contributor
  • 3101 Views
  • 5 replies
  • 1 helpfuls

Database Views - Incident SLA and Change SLA in one view

I'm having a spot of bother making a database view.I would like to see Incident and Change tickets together with SLA fields all in one view, with the number column to show both INC000123 and CHG00123 tickets. The system has two built in views which s...

CMDB Reporting of Parent -> Grandchild relationships

We have a pretty standard CMDB set up with Applications having a number of Components which run on one or more servers. What I would like to be able to do is to create a report that lists all Applications dependant Servers.There is no direct relation...

Managing TAB order in forms

Forgive the new guy, but I have a question. We would like to change the tab order within forms from vertical to horizontal, but I don't see where a tabindex attribute can be assigned? I tried adding it to the variable attribute, but it didn't work. A...

Jeremy Robb by • ServiceNow Employee
  • 4899 Views
  • 4 replies
  • 0 helpfuls

Updating Manufacture/Vendor Table

The core_company table is being updated by Discovery but I can't seem to find what script causes this table to be updated. We'd like to prevent Discovery from adding Vendor/Manufacturers to this table. Does anyone have any suggestions on how to do th...

zschneider by • Kilo Expert
  • 2396 Views
  • 1 replies
  • 0 helpfuls

Bypass Login for Surveys

Hi,One of my client has a requirement to bypass user login prompt for survey URL's when clicked through email link for end users(no role).I know , I can make survey public, however in that case, I may not get the person who took the survey and it wil...