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Resolved! How can I retrieve the attachment associated to a record?

Hello,Is there a way to get the name, or sys_id of the document that is attached to a particular record?So far I only found articles asking if there is an attachment, or about how we can attach a document, but nothing about actually getting the name ...

philippea by ServiceNow Employee
  • 5864 Views
  • 5 replies
  • 1 helpfuls

Generate report from History log

Hi allwe have a need to generate a report on modifications happened to a certain field (of a CI class) during a certain time period. This information can be seen on individual CI record, but what we need is to generate a report on the whole CI class....

shuguang2 by Kilo Expert
  • 1933 Views
  • 3 replies
  • 0 helpfuls

Resolved! Auto Assign Assignment Group Based on Email Sent To

Hello all.My company has a need to set up logic to auto assign the assignment group based on the email the request was sent to.For isntance, if the email is sent to security@conns.com we want the assignment group changed to Security. If sent to our I...

Discovery Exclusion Best Practices

Hello All,I have been working with ServiceNow for about four weeks.   A lot of the CIs (94%) don't look like they have much value.   When I click on the below CIs the vast majority just look like stubs with empty information.   Is there a guide that ...

danielbond by Kilo Contributor
  • 3074 Views
  • 2 replies
  • 1 helpfuls

How to build a report that shows all work assigned to me

Looking to build a report (if there isn't already one available) that will show quantity of tickets assigned to me (incidents and tasks) per month so that I can see a historical trend.   Any assistance provided will be greatly appreciated.

morrowc by Kilo Expert
  • 6778 Views
  • 5 replies
  • 1 helpfuls

Resolved! Difference between a report and a gauge

I know I am able to set up reports and add them to my homepage to view them. They update automatically and I can share them with other users. Can you please explain the purpose of using a gauge in reporting and why one would use a gauge instead of a ...

Daniel Rubin by Tera Contributor
  • 6434 Views
  • 3 replies
  • 3 helpfuls

Change Column Length of file_name in the sys_attachment Table

Hi,we have several file to be attached to incidents, changes and or change requests, that have a file name > 100...When i attach those files to an incident or change or change-request, the file_name is cut at the 100-position.Changing the Field-Lengt...

peterpan by Tera Contributor
  • 1751 Views
  • 4 replies
  • 0 helpfuls

Credential Caching

We recently had a couple of situations in which we were unable to login to ServiceNow due to our LDAP server being un-accessible.My question is, is it possible for ServiceNow to Cache credentials for a period of time, and allow them access without pi...

munney by Mega Contributor
  • 1378 Views
  • 2 replies
  • 0 helpfuls

Resolved! ODBC Driver Issues

Hello Community,I have followed the instructions 100% on the wiki and am still having issues connecting via iSQL. Based off the below log from ISQL is anyone able to advise why this isn't working or what I am doing wrong?Following on from this, when ...

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rob_blakey by Tera Expert
  • 11276 Views
  • 4 replies
  • 0 helpfuls

Resolved! High Security Settings - Deny or Allow Access?

I enabled the High Security Settings on our Development Instance this morning. I then went through and made a grid of all the applications/modules/related lists that various user-types couldn't access. For my next step I was going to figure out how t...

Discovery Help (Exclude Computers)

Hi All,  We are soon to release Discovery into production, but have one issue that I require assistance with.  Last night i ran a full discovery across our estate using a WMI only behavior, because as at present we are just trying to pick up certain ...

arobertson by Tera Guru
  • 1882 Views
  • 11 replies
  • 0 helpfuls

Resolved! How do I reset closure codes and notes on Incident reopen?

Hello all!I was recently made a ServiceNow administrator and am very new to the program. Our instance is slowly taking its proper shape as our operators become familiar with the program so we are paying more and more attention to customizable and scr...

mattweinell by Kilo Explorer
  • 2998 Views
  • 9 replies
  • 0 helpfuls