We have purchased two instances of servicenow for MSP solution in domain separated environment.DEV and PROD.We have not touched PROD yet. We want to start RnD work and development kind of things in DEV instance. For that, we will be first doing domai...
So doing a deployment my friends had a requirement to trigger specific probes based on the type of unix device it was. Being a very secure environment they had some servers that had very restrictive shells where only specifically formatted commands w...
I have been struggling with this for a few days, and would love any help I could get. I've looked everywhere, I can't find anything that I've been able to work with.I am trying to build a report that shows a listing of the devices on the network that...
Hi,I wonder if someone has done that before. In a workflow for a request item, verify if the person that opened the request is member of two specify groups. here is what I have so far, and error that I got in the Flow //Verify if the user that op...
Is it possible to have multiple variebles in one line?
Hello,We are using Service now application. We are facing an issue when user click on View/Run option available under Reports. Whenever user click on View/Run ,USer is gettign error as follows:Proxy ErrorThe proxy server received an invalid response ...
Hi All,Can anyone suggest me how to create MTBF Report for incidents?Regards,Kumar
Hi, In my service request activity log all the updates on form are displaying twice on activity log. I checked for following possibilities which might be causing this issue: 1. Any "Before" Business rule containing "current.update()" : No s...
Is there a clean way of discovering servers in a different domain? From what I've read, best practice is to install a MID server in that domain but i was wondering if there was a "good" way as a temp solution.
We're seeing a lot of the following when discovering net gear with SNMP. Does this look familiar to anyone? Any idea how to fix?Error - Sensor error when processing SNMP - Classify: TypeError: Cannot convert null to an object.Warning - Script error i...
I have added the related lists of affected CI and impacted services to the change request form and also on the business services form added change request as the related list but for the life of me I cannot create a report of all impacted services an...
I am trying to set the configuration_item for a catalog form. I figured all I'd have to do is create a new field on my form named configuration_item and it'd feed it's way through after the form is submitted. That doesn't appear to be the case. How ...
Hi! I am still fairly new to SN and I ran into some difficulties with UI Actions. I accidently found out, that the Javascript functions which are specified in the OnClick field and implemented in the Script area,have to have UNIQUE names over all U...
I have a situation where some entries have been added in Department table and I am not able to trace how they came there.I have checked the transaction logs, but it doesn't show any log for a values got inserted.Could anyone please suggest how to fin...
Hi Using an inbound action I am trying to populate the short description with a line from the inbound email but my attempts have failed (again) I have tried using a script provided previously to be used in a record producer however thats failed. The...
