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How to send a notification only once

I want to send a notification to the customer when the Incident State is "assigned'.   But… I only want to send it THE FIRST TIME the Incident is in the State of "assigned'.  I'm using Send when "event is fired" and the event is "incident.assigned.to...

10382 by Kilo Contributor
  • 2105 Views
  • 4 replies
  • 0 helpfuls

Resolved! Find user delegates

I am working on building a business rule.   A portion of it needs to check a user to see if they have delegates and if they do I need to run a portion of code against each of the delegates to grant each delegate the same role.    Fairly new to scrip...

Mike Hill1 by Giga Contributor
  • 8676 Views
  • 3 replies
  • 1 helpfuls

Mid Server Questions

Looking for some do's/don'ts and advice on our companies situation relating to our instances and discovery.  Currently, only our Prod has a mid server/Test does not/Dev does not.   A third party/consultant setup the mid server for Prod and we have a ...

michaelrose by Kilo Explorer
  • 3141 Views
  • 3 replies
  • 0 helpfuls

Images are broken and all the Service Catalog icons are missing

Images are broken and all the Service Catalog icons are missing while I cloned the DEV from my PROD instance.Everything looks good in PROD but don't know why the DEV not picked up the images.  Anyone have any idea why it happened or experienced the s...

Jyoti36 by Mega Expert
  • 1331 Views
  • 1 replies
  • 0 helpfuls

Resolved! hasRole() says true for everything

On one of my test instances where I'm logged in as admin so I can execute code in the "Scripts - Background" window, I'm seeing odd results related to roles.   If I run this:   var user = gs.getUser(); gs.print(user.getFullName()); gs.print(user.getF...

grosch by Mega Expert
  • 6998 Views
  • 2 replies
  • 7 helpfuls

Resolved! Change field that discovery updates for location?

For reasons I can't go into we need discovery to no longer update the location field but update a new field called Discovered Location u_discovered_location.   I can't find the script I need to update.   Can anyone help me out?

date/time stamp for when a ticket is assigned

Hi,  We want to run some reports showing when tickets are assigned to a team or vendor however out of the box nothing seems to exist. Looking at the opened field on the incident form has javascript:gs.nowDateTime() How would I use that to have a fiel...

scottjus82 by Kilo Guru
  • 7178 Views
  • 4 replies
  • 2 helpfuls

Resolved! Filtering out SQL Server Express instances

Hi all,  I've been researching a way to filter out / ignore SQL Server Express instances when MS SQL Server Discovery runs.Some suggested this should be done under the Process Classifiers, but I don't think this is correct. I believe the probe for MS...

dmitrib by Kilo Contributor
  • 1615 Views
  • 4 replies
  • 0 helpfuls

Resolved! LDAPS certificate request

Morning all,  I am currently, what can only be described as, having a battle between our server team and the ServiceNow wiki/support in getting my LDAPS connection setup for authentication.  Following the wiki, Uploading a Certificate - ServiceNow Wi...

PeterWiles by Kilo Sage
  • 2347 Views
  • 4 replies
  • 0 helpfuls

Resolved! Running two SLA's at once

If anyone can point out a better way to search the forums for answers i would highly appreciate it!  In the mean time, I have an SLA starting off of my "Internal TTR" SLA which runs until i esclate to another assignment group which then pauses that S...

regizzle by Kilo Contributor
  • 4094 Views
  • 11 replies
  • 0 helpfuls

Reference Lists and ACLs on table....

Hi,I have a reference field on a form and I can open the reference list using the magnifying glass icon. The referenced table has ACLs restricing which records (the read restriction is on the whole row, not the fields or "*") the user can see. So, th...

ctu1 by Giga Expert
  • 977 Views
  • 2 replies
  • 0 helpfuls