Recently I found that SNMP Identity probe is not initiated after SNMP Classification is completed.I have added SNMP OID mapping for OID, still discovery unable to run identification phase.This was working fine previously. Anyone has faced such issue...
Hello all, I would like to make this a semi-generic question to help more people. My question is: Where do I go to turn on and off probes and sensors and what should I know before doing it? My question with background: We are running discovery aga...
We have a requirement for external uptime monitoring of our instance in addition to what is provided through the Hi system. We're looking at Pingdom, and previously used Uptime Monitor for quick and dirty monitoring to verify instance availability....
Recently we have noticed performance issue in our production instance. While reviewing recent changes we noticed that some of our workflows include long running timers and loops. For example:Activity: If a condition exists then send an...
I have a form/item in the Service Catalog where I have a problem. I am asking the user for their company but the variable is displayed twice. In the place where I want it, and at the end of the form. There is only 1 variable and when i deactivate it,...
I was asked the question today, and I am a new user so I was not sure. Can you search items in ServiceNow by if they have an attachment or not? Something like: attachment == true - return the record in the searchattachment == false - omit the reco...
Morning guys, We have a button on our change form that takes our change back to an editable phase (if a client needs to change dates after approval etc) We want to have a confirm message pop up on clicking that button that warns the user that the ch...
Hello, I'm starting to implement Data center CIs (DC, rooms, Racks, Cooling...)I look at Out-Of-the-Box classes and relationships. I'm surprised to find a 'data center' located in 'Computer room' suggested relationship or 'Computer room' houses 'Dat...
I'm looking to add the name of an approver's approval group in a change request. We have a few groups approving and it's hard to keep track of who's approval is for what group. Is this a script or can it be done a simpler way? I'd also like to add th...
Hi all, I now have a requirement to provide a back out button after a change has been approved but before it is implemented (mainly due to customers cancelling a change at the last minute) I have added a blackout button to the change form (very visu...
Is there any risks with updating the State field in Problem Management?I merely wish to add "Solution Proposed" as an available State in addition to the standard Open, Pending Change and Closed/Resolved.We don't plan on doing anything with it at this...
Hi All, Is anyone knows how to retrieve value from an HTML Field. I have a field on form u_workaround I have tried with current.u_workaround.getHTMLValue() function but not worked in UI action. Please let anyone how to get it
Hi ServiceNow Community Developers, If I am looking for todays date i.e. current date I can use gs.NowDateTime on a business rule or on a script include. Any idea how I can get the current date using a client script. Please advise. Thanks,Johannes
Hello Community, I'm using an event to trigger an email notification. I'm calling this event from within a workflow Run Script activity. I have pulled values in the workflow and written them to the workflow scratchpad. In the Run Script activ...
We are looking at views and the Actual and Business time columns are not updating when we hit refresh on the browser or when the SLA homepage refreshes. We need almost real time updates on these screens. Is there someplace I can adjust this?
