Hello,I wanted to insert some Javascript into a couple of our Static HTML content blocks but, on saving, the script is comments out with a CDATA tag.Can someone please tell me whether this is intentional? The Javascript is intended to simply add ano...
Hi Everyone, I am trying to import Expense lines but I keep getting an error. The error is on the Source ID field. I can't figure out how to import to that, does anyone know how to do this Thanks
Hello,Actually I know that today we can create a module, on click which will give the all incidents or service request assigned to our groups like 'My group Incidents'. configuring a module on single table is possible. But I have one requirement ...
Hi, I am looking for a possible solution for populating a reference field in a form through a lookup select box variable in record producer. The value doesnt store but icon shows details of lookup select box passed from record producer.
Hello All, One more little issue, this time with glide list, here is the thing: I need to set a value to a glide list when a boolean field is true but with the examples I've got on ServiceNow Wiki I'm not able to do that, look: I have these two...
Hi ServiceNow Developers, I am looking for a way if there is one, to check and make sure that there is a value on a glide list field before it is submitted. In other words I am looking for something like getValue() that will check the value of a f...
I have a requirement where on a change workflow i need to add approvals from the affected CIs added to the request.I have created a new field called 'Change Approvers' on the cmdb_ci table which is a glide list and refers to the user table (not gro...
Hi Guys, I am trying to set the default value of the caller field. The below code is already there, I want to show only the caller who are active could you please help me with the rest of the code? javascript:incidentGetCaller();
I am trying to display all issues(OOB) for a project in a related list on my status form table u_ppm_status with reference field u_project (which references Project) I created the Relationship and I get all issues but want to restrict it to only iss...
Hi,can anyone put me on the right track before I start this piece of work please? I've been asked to look at categorising our Knowledge Base and the client would like 4 levels of categorisation to allow ITIL users to create KB articles and the clien...
How many system administrators (FTE) do you have supporting your instances? and how many process users? We will have about 550 ITIL process users on one production instance, supporting a large customer base at a major university. Thank you,~ Mary
I need to hide the Save and Stay UI Action on the incident form unless the user has a specific role, but I don't want to modify the action directly because it's an OOB function. I've see examples where you can override global UI Actions by adding a U...
In our Change Process we have a change_task state of cancelled which = 9 that is not in our task states. We have a Wait for Condition in our Change workflow that tries to check to make sure all change tasks are closed before moving forward. The chan...
I am discovering windows servers and I have 1 server with DNS domain and 3 others with empty DNS domain.A quick wiki reference shows that "dns_domain" is the variable name which is populating CMDB and it's source is DNS. Now when I search for this va...
what is the hierarchy of field names in ServiceNow as they would be related to an organizational chart. We want to have the org chart translate into SN fields like user - group - department - parent. New to this so looking for advice. Thanks in...
