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Hey Everyone! Quick question for anyone who has experience with this. I am trying to automate a checklist for our network security team.I have built a catalog item, created an execution plan that contains all the tasks required, and all of that wor...
Hi, I am ammending our approval request notification email to include start and end dates of the change as well as the business service. the first three are puling in the data in the fields but the rest do not, they just display the field name but n...
Is there a way RITM number to use in a script during the workflow? I know its available in the workflow as I can use it in a mail script during the workflow.
Is there a way to set a list collector mandatory for different conditions? I am trying to make it mandatory for a list collector to have at least 2 values selected. I need to do this onChange with a Client Script. I am not familiar with how list coll...
I am new to the ServiceNow community. I have tried to search for an answer to my question, but not found any matches.I am currently building a Service Catalog item, one of the questions relates to whether the action has to be regularly scheduled, if ...
Is anyone else having problems with their discovery schedules not finishing? I have a total of 3 schedules that I am currently developing for the main corporate network, but two of them never finish - they always have 2-5 that were started but not ...
I am faced with a company split and because of a lack of time we have cloned the current instance over the 'new' companies OOB production instance. We know we want to keep all records related to employees that are going to the new company but want ...
I thought this sounded easy until I started trying to nail down a solution. Our business wants to know how we can look at a person's name and see all the incidents they've updated. We don't care if it's the last person who updated the ticket, we want...
Hi All I am trying to create a client script which, as soon as a date is entered into a field, it calculates the number of days between that date and today. I have searched the wiki and community and cannot find what I am looking for. Below is what...
I am running into an issue where our VMs are changing serial numbers. While the IP and the name stay the same the SN changes and is updated when discovery is run on that machine. Is there a way to see any changes that are made to the CIs when it is u...
I was working on a request project and we wanted to be able to set the short description based on variables from the requested item. The goal was to be able to show this field on lists and reports to differentiate request by something other than the ...
I created a new application that allows Vendors to self-register and want to put that link on our login page. However, I want anyone that clicks on this link to automatically sign in using a local SN account (vendor_registration) and go straight to t...
I seem to have a strange issue with a catalog item workflow. At one area of the workflow, I am using the "If" activity and it is cancelled automatically.Similar issue I have been with SLA timer activity.When workflow is attached ,it is showing the ac...
We are part way through an upgrade form Berlin to Dublin. We have set up a MID server to allow us to test every part of the system, prior to upgrading production. From the ServiceNow Test instance the MID server shows as being UP, but none of the...
I'm trying to open a Word document on the MID Server by passing some script using the Run PowerShell workflow activity and it's failing with the error "You cannot call a method on a null-valued expression." I was wondering if anyone else has experien...
