ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Setting a stage as (Skipped)

So I am looking for a way to set a custom stage to show (Skipped) based on the condition that the catalog task is set to closed incomplete. For the customer what they would see then would be a green check mark of the custom stage and (Skipped) after ...

michaellesch by Tera Contributor
  • 3514 Views
  • 4 replies
  • 0 helpfuls

Resolved! Adding Notes To A Closed Incident

I have a user who would like to add work log notes to incidents that have 'Closed' status, for her own reference.  We recently upgraded our system to Dublin and she appears to have had rights to add the notes until now.   Wondering if the upgrade kn...

smithro by Tera Guru
  • 2501 Views
  • 2 replies
  • 0 helpfuls

Mid server logon failure

Hi.. Am getting an error like "Unable to start the service now mid server service. The service did not start due to lonon failure (0x42d)" while starting the mid server service. If anyone have faced this issue kindly explain me the problem

deepamai by Kilo Explorer
  • 2572 Views
  • 4 replies
  • 0 helpfuls

Resolved! Set active to False

Is this a business rule? I have changes that are closed incomplete but still show active? Where is this flag set?  Thanks JJ

Jeffce by Tera Expert
  • 9173 Views
  • 11 replies
  • 0 helpfuls

getDisplayValue() not working in a catalog client script

We are currently on Dublin patch3 and I am trying to set up a catalog client script where when a 'requested for' person is chosen I want to write some of the information from the user record to read only variables.   The problem it seems is that the ...

Matt Small1 by Tera Expert
  • 34751 Views
  • 7 replies
  • 3 helpfuls

Resolved! Client Callable Business Rules

I'm looking for more information about what exactly a business rule marked "Client callable" true does differently. I've searched through the Wiki, but did not see any explanation on the capabilities, advantages, or meaning of this check box for busi...

kungfuu72 by Giga Expert
  • 6729 Views
  • 2 replies
  • 2 helpfuls

Foreign Keys and Structure

Hi I'm new to ServiceNow and today I'm trying to create tables in the Berlin version. I'd like to use ServiceNow tables to store my structure as well as data. I've used regular MySQL tables in the past, but here (in the Berlin version), I can't find ...

795619 by Mega Contributor
  • 3363 Views
  • 10 replies
  • 0 helpfuls

Reference Qualifier "Does not contain"

Hi,I have created a u_type field on the a reference table, I have then added Reference qual:typeCONTAINS......... which works fine and only displays the values in the reference field where the type is as specified, however, I would like to say typeD...

Vendor Contact Information

We just moved to Eureka.   To add a vendor contact name, it seems we need to have "Vendor Performance" activated.   Is this correct?  Thanks.

KenMoore by Kilo Explorer
  • 2626 Views
  • 5 replies
  • 0 helpfuls

Adding Reference Fields to Reports

Hi all,  I'm setting up gauges for ITIL users at my organization. Basically, I've created a report from the TASK table so they can see Incidents and Requested Items that are assigned to a group but not a specific individual. The feedback I've receive...

ben_kahn by Kilo Expert
  • 3204 Views
  • 3 replies
  • 0 helpfuls