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Change default width of all the Fields on a form

Hello dear SN Community,I have a little trouble to find and change a default of the system, to the description of it:Most of our users have a wide-screen and we think that the default system value of 160 for the field width on a form is too small. Ad...

conmic by Mega Guru
  • 2947 Views
  • 5 replies
  • 0 helpfuls

Problems starting an SLA from a business rule

Anyone have experience starting an SLA from a business rule?What I'm doing is pretty basic: //p1 = sysid of SLA var sla = new GlideRecord('task_sla'); sla.sla = p1; // Priority 1 OLA Response sla.task = getTask.sys_id; sla.insert();The above starts t...

geek1 by Kilo Contributor
  • 2253 Views
  • 5 replies
  • 0 helpfuls

UI action return false

Hi everyone.How do I make a UI action do nothing? By nothing, I mean don't even reload the page?I have a button that shows up but I need it to only be clickable if a particular field is filled in. I don't want to make this a condition of the button b...

by  
  • 2901 Views
  • 5 replies
  • 0 helpfuls

Shazzam probe stopped working

Hello folks. Our Shazzam probe has stopped working and I cannot figure out why. Everytime the Shazzam probe runs it reports "No results found from probe", whether I run a quick discovery or test it against a server. This was working previously and I ...

edavis1 by Kilo Explorer
  • 2074 Views
  • 3 replies
  • 0 helpfuls

Aspen Product Documentation

Hi Everyone,I am pretty new to service now and my organistaion is using Aspen release in client-server architecture i.e it is not on cloud.Please share product documentation for the Aspen release.Regards,Avinash

Keep being redirected to login --- session has expired

We have an instance that continuously logs the user off. There's not a set time when this happens, it's sporadic. It could happen within 1 minute of logging in to the instance, it could take 10 minutes, sometimes more. In some cases, it's been immedi...

MID Server in a private network

Hi,I have a test environment using private IP 10.x.x.x and has an internet connection. I have tried to setup a MID server in this environment to connect to our demo instance. I can use the browser in this machine to access https://our_instance.servic...

euchye by Kilo Contributor
  • 2851 Views
  • 11 replies
  • 0 helpfuls

Unknown Database Connector Error (Crystal Reports 2008)

Hello, After successfully downloading and installing the ODBC driver (available from SN) that enables me to connect to our instance and after having successfully testing the connection via the ODBC driver through the Data Source Administrator applica...

Attachment Archiving

I am missing something when it comes to the Archiving Plug-in module. It does not look like it will archive attachments along with the incidents. I cannot archive incidents without the evidence that could be contained within the attachments. I can ge...

jpro by Mega Contributor
  • 4419 Views
  • 5 replies
  • 0 helpfuls

Calendar Reporting- Week to start on Sunday, not Monday

I am writing a calendar report and out of the box, the week goes from Monday to Sunday. I would like to see a normal week starting on Sunday and ending on Saturday. The SN Wiki has an image of this as their example calendar report http://wiki.service...

BenRamseyer by Kilo Explorer
  • 2084 Views
  • 1 replies
  • 0 helpfuls

Probe timeouts - Discovery

We are seeing a lot of WMI probe timeouts when we run discovery - mostly the "Installed Software" probe. I have messed with the "wmi_timeout" parameter (both more and less timeout), and I can't seem to get rid of these warnings.As always thanks for t...

List editing on Database Views

Are views just like any other table when it comes to updating?Some of our most useful tables in the system are actually views, made with the database views module.Can a user perform a list edit operation on a view and make bulk updates to the underly...