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I feel as though I have read an article before about how to do this. What I want to do is construct links to various forms on service now with data fields prepopulated. For example, caller_id on incident I want to default to some person, or assignmen...
I am finding that although Discovery finds lots of things, it doesn't always put the info it found where I think it should.Case in point: printers.We have a wide variety of HP, Xerox, Lexmark, Zebra, etc. printers. Sometimes the Model and Serial numb...
Is it possible to get the current time(only the time) in numeric value?Thanks
Out of the box, It seems like there are a few different Task types in Service-now.com: Catalogue, Incident, Problem, and Project. However, there doesn't seem to be a Task type for general requests, such as assigning minor enhancements to a developmen...
How should Discovery handle the virtual name of a cluster? It appears that Discovery will occasionally add the cluster VIP as a Windows server CI in the cmdb_ci_winserver table. The behavior is inconsistent, so I'm not sure exactly how it is supposed...
We have noticed that by clicking on several reference icons our users can get to parts of the system we don't want them to see.To address this issue we'd like ideally to restrict the reference icon to be a pop up only and not clickable. If this is no...
Does anyone know why there are two duration fields calculated when the metrics definition is setup on a certain table? For example, we are collecting metrics on our problem table and we have two duration fields, mi_duration and prb_calendar_duration....
So in many UI Actions theres a condition: isAdvancedUI()I've done some research and it seams that this is intended to qualify your browser to a boolean based on the following: advancedUI = (isIE() && "5.5".compareTo(getIEVersion()) <= 0) //$NON-NLS-1...
Attachments are stored in a table separate from incidents, requests, changes, etc. When attachments are added / deleted from incidents, requests, and changes, there's no record of that having happened in the activity log or audit trail for the task. ...
In the number maintenance you can create your own number ranges and create new numbers with getNextObjNumberPadded(). That's ok so far. What would happen, if the number range runs into an overflow. You've got for example INC9999999 and then calls get...
The question says it all. We have lots of Virtual Machines which make heavy use of NFS mounted file systems and we need to track it through Service Now. But our Discovery doesn't appear to look for NFS filesystems ( it sure checks alot of things thou...
I was helping a customer with a process classifier this past week. They discovered that their Windows processes were sometimes upper case, sometimes lower case, and possibly mixed case too.The original process classifier has a classification criteria...
Our 'glide.authentication.external.disable_local_login' redirection property is not working. It is set to true and the 'glide.authenticate.failed_requirement_redirect' property is also set but when I go to the http://.service-now.com it is not redire...
When on the main page of a project, it is only possible to see the high level tasks. Is there any way to explode the view to include all child tasks of each parent tasK? Along the same line, when exporting the project to a PDF file, the only tasks th...
HI,I would like to find out the simplest way of reseting the flag "Password needs reset" in the user record to true. Ideally, i would like to do this to a selected group, with the relevant members associated to that group, or all users with the ITIL ...
