ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Mandatory UI Policy For Certain Users

Hi All,  I have a UI policy that sets a few fields mandatory when a service alert is at post mortem stage. Our change manager has asked if these fields cannot be mandatory for him.  What would be the best way to action this? Can i set a true/false sc...

arobertson by Tera Guru
  • 1867 Views
  • 5 replies
  • 0 helpfuls

Resolved! Setting a stage as (Skipped)

So I am looking for a way to set a custom stage to show (Skipped) based on the condition that the catalog task is set to closed incomplete. For the customer what they would see then would be a green check mark of the custom stage and (Skipped) after ...

michaellesch by Tera Contributor
  • 2242 Views
  • 4 replies
  • 0 helpfuls

Resolved! Adding Notes To A Closed Incident

I have a user who would like to add work log notes to incidents that have 'Closed' status, for her own reference.  We recently upgraded our system to Dublin and she appears to have had rights to add the notes until now.   Wondering if the upgrade kn...

smithro by Tera Guru
  • 2023 Views
  • 2 replies
  • 0 helpfuls

Mid server logon failure

Hi.. Am getting an error like "Unable to start the service now mid server service. The service did not start due to lonon failure (0x42d)" while starting the mid server service. If anyone have faced this issue kindly explain me the problem

deepamai by Kilo Explorer
  • 2167 Views
  • 4 replies
  • 0 helpfuls

Resolved! Gliderecord query get value

Hello Implement,  Table created called u_roster with two fields: Name and Round_rob_val.All round_rob_val values set to zero.  Just trying to get a query going that will return a name andwrite it to the log.  The code is in the Advanced Script   sect...

u_roster.gif

Resolved! Set active to False

Is this a business rule? I have changes that are closed incomplete but still show active? Where is this flag set?  Thanks JJ

Jeffce by Tera Expert
  • 7940 Views
  • 11 replies
  • 0 helpfuls

Notification advanced condition.

Hi All,  I want to send a notification when the attached workflow of item in a request is "XXXXXX".Please refer the below screen shot and help me in finding out what went wrong.The current script is not triggering notification at all.When to send Sen...

Community Alums by Community Alums  
  • 1862 Views
  • 4 replies
  • 0 helpfuls

getDisplayValue() not working in a catalog client script

We are currently on Dublin patch3 and I am trying to set up a catalog client script where when a 'requested for' person is chosen I want to write some of the information from the user record to read only variables.   The problem it seems is that the ...

Matt Small1 by Tera Expert
  • 33515 Views
  • 7 replies
  • 3 helpfuls

Resolved! How to display message in a different color?

Hi ServiceNow Community Developers,  I was just wondering if there is a way to display the message out of the g_form.addInfoMessage() client API in a different color. The message from this API always displays in black but I have a requirement from th...

jmweli by Kilo Expert
  • 4892 Views
  • 2 replies
  • 2 helpfuls

Resolved! Client Callable Business Rules

I'm looking for more information about what exactly a business rule marked "Client callable" true does differently. I've searched through the Wiki, but did not see any explanation on the capabilities, advantages, or meaning of this check box for busi...

kungfuu72 by Giga Expert
  • 6222 Views
  • 2 replies
  • 2 helpfuls