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Sorry if I'm asking the obvious and I'm a newcomer here ...So, what is the proper definition and usage of the cost center, department and group table?At first glance, cost center is based on financial hierarchy and department is based on people hiera...
I am running a report off the Incident table with the field Time Worked included. When I generate the report, I get an accurate calculcation of total time worked per Incident. However, when I export to Excel, the total is something completely meaning...
Is there an easy way to check if the form has all manditory fields filled out in a client script? I have 9 fields that only have to be filled out at closing of an incident so I make them manditory once someone hits the close button. So now I am looki...
Hi,Does anyone know how to configure Discovery to run in a DHCP environment?We have Discovery running in our production instance but it treats IP addresses as unique and updates CI based on them meaning our data is always changing as the leases expir...
I have created a custom application including a set of daily events which I display in a calendar report. I would like to be able to highlight these events in the calendar view based on certain fields contained within the event but cannot see a way o...
I know that this has been a topic discussed on the forum several times before, but I believe it needs to be revisited. There does not appear to be solution for creating a reset condition based on re-assignment of Incidents. An example of the need for...
I have a record producer setup to create a new project. Currently I am pulling the creator by using javascript:gs.getUserID();. What I would like to do is auto complete other forms from that userID such as phone, email, etc. I've attempted to discove...
Hi Guys, Just starting to play around with scripts , and was wondering if you can give me a guideline on when is the best time to use Client Scripts or UI policies or UI actions, I'm still at a lost on which one to use .thanks for your helpquik
I'm getting a little stuck with the phone number fields on a user record. Where does the formatting for these fields kick in? As an Aussie company, my users are getting a little confused no matter what they enter, the field auto formats to American: ...
I have setup a default support group field against sys_user for all of the ITIL users to record the primary support group that they belong to.I'd like to use something likeg_form.setValue('assignment_group', g_user.u_default_grp);or similar so that I...
When we first implemented incident in Service-Now, either "Maximum Digits" wasn't a field in the Number Maintenance module, or we just didn't know enough to set it. Either way, we would like to set it now. Is there a way that we could set max digits ...
Hi everyone,From trial and error it seems that if you link a template to a service catalog item it only uses it if the item type is record producer.We would really like to preset some values using a template but do not want to use a record producer.S...
I would like to collect some additional data when logging Incidents for certain kinds of CI's.I would like to prompt the Service Desk analyst for the additional data and then append or prefix the results to the description field. Can I use variables ...
We would like to create a hyperlink within a Service Catalog Task ticket which opens the related Request Item ticket. The hyperlink would display as the RITM number on the form. We are aware that we can simply click on the hover-over button next to t...
Hi Guys,We are experiencing an issue with the roles.We are seeing users with almost 50000 role entries in their user account.If we add a single role to a user, the view_changer and template editor adds itself exponentially.An example is, a user had 1...
