Anyone have experience starting an SLA from a business rule?What I'm doing is pretty basic: //p1 = sysid of SLA var sla = new GlideRecord('task_sla'); sla.sla = p1; // Priority 1 OLA Response sla.task = getTask.sys_id; sla.insert();The above starts t...
Hi everyone.How do I make a UI action do nothing? By nothing, I mean don't even reload the page?I have a button that shows up but I need it to only be clickable if a particular field is filled in. I don't want to make this a condition of the button b...
Hello folks. Our Shazzam probe has stopped working and I cannot figure out why. Everytime the Shazzam probe runs it reports "No results found from probe", whether I run a quick discovery or test it against a server. This was working previously and I ...
When I am updating an existing Wizard UI Policy, I got an error msg saying "There are multiple UI Policies with the same Order for this field - their run order is not predictable", it is followed by 3 UI policies with same name(and with same sys_id.....
Hi Everyone,I am pretty new to service now and my organistaion is using Aspen release in client-server architecture i.e it is not on cloud.Please share product documentation for the Aspen release.Regards,Avinash
Does this really return the approver for a request ? It does not seem to work for me. What does work to return an approver for a request RITM ?
We have an instance that continuously logs the user off. There's not a set time when this happens, it's sporadic. It could happen within 1 minute of logging in to the instance, it could take 10 minutes, sometimes more. In some cases, it's been immedi...
Hi,I have a test environment using private IP 10.x.x.x and has an internet connection. I have tried to setup a MID server in this environment to connect to our demo instance. I can use the browser in this machine to access https://our_instance.servic...
Hi Team,When I am trying to discover a windows machine, I am getting 'cscript' is not recognized as an internal or external command, operable program or batch file.I have RDP'd the windows server and everything looks fine. I was able to execute 'cscr...
Hello, After successfully downloading and installing the ODBC driver (available from SN) that enables me to connect to our instance and after having successfully testing the connection via the ODBC driver through the Data Source Administrator applica...
I am missing something when it comes to the Archiving Plug-in module. It does not look like it will archive attachments along with the incidents. I cannot archive incidents without the evidence that could be contained within the attachments. I can ge...
I am writing a calendar report and out of the box, the week goes from Monday to Sunday. I would like to see a normal week starting on Sunday and ending on Saturday. The SN Wiki has an image of this as their example calendar report http://wiki.service...
We are seeing a lot of WMI probe timeouts when we run discovery - mostly the "Installed Software" probe. I have messed with the "wmi_timeout" parameter (both more and less timeout), and I can't seem to get rid of these warnings.As always thanks for t...
Are views just like any other table when it comes to updating?Some of our most useful tables in the system are actually views, made with the database views module.Can a user perform a list edit operation on a view and make bulk updates to the underly...
Hey all. We are looking to implement a more refined approach to handling our various users and their access rights / views. Our company has several locations worldwide. What we'd like to accomplish is to have each location have their own tasks, incid...
