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fields not pulling in data in notification emails

Hi,  I am ammending our approval request notification email to include start and end dates of the change as well as the business service. the first three are puling in the data in the fields but the rest do not, they just display the field name but n...

scottjus82 by Kilo Guru
  • 1311 Views
  • 11 replies
  • 1 helpfuls

Resolved! Get RITM number in worflow

Is there a way RITM number to use in a script during the workflow?     I know its available in the workflow as I can use it in a mail script during the workflow.

Resolved! Set Mandatory Conditions for a List Collector

Is there a way to set a list collector mandatory for different conditions? I am trying to make it mandatory for a list collector to have at least 2 values selected. I need to do this onChange with a Client Script. I am not familiar with how list coll...

How to make Readonly to True/False Field?

Hi,I am trying to make readonly from client script but still it can be edit. Can anybody give idea how we can do that?  I am using.. g_form.setReadonly('<Filed_name>',true);We can make string filed to readonly easily but some difficulties in true/fal...

m_servicenow by Kilo Contributor
  • 3750 Views
  • 8 replies
  • 0 helpfuls

Catalog Item - Variable Time only required

I am new to the ServiceNow community. I have tried to search for an answer to my question, but not found any matches.I am currently building a Service Catalog item, one of the questions relates to whether the action has to be regularly scheduled, if ...

Resolved! Discovery Schedules not finishing

Is anyone else having problems with their discovery schedules not finishing?   I have a total of 3 schedules that I am currently developing for the main corporate network, but two of them never finish - they always have 2-5 that were started but not ...

lileem09 by Kilo Expert
  • 1883 Views
  • 10 replies
  • 0 helpfuls

Resolved! Splitting ServiceNow Instance

I am faced with a company split and because of a lack of time we have cloned the current instance over the 'new' companies OOB production instance.   We know we want to keep all records related to employees that are going to the new company but want ...

How do you look up how many tickets a person has updated?

I thought this sounded easy until I started trying to nail down a solution. Our business wants to know how we can look at a person's name and see all the incidents they've updated. We don't care if it's the last person who updated the ticket, we want...

by  
  • 8373 Views
  • 6 replies
  • 0 helpfuls

Resolved! Client script to calculate duration

Hi All  I am trying to create a client script which, as soon as a date is entered into a field, it calculates the number of days between that date and today. I have searched the wiki and community and cannot find what I am looking for.  Below is what...

leannen by Kilo Contributor
  • 3202 Views
  • 6 replies
  • 0 helpfuls

Resolved! CI/Asset History

I am running into an issue where our VMs are changing serial numbers. While the IP and the name stay the same the SN changes and is updated when discovery is run on that machine. Is there a way to see any changes that are made to the CIs when it is u...

Setting the short description on a request item

I was working on a request project and we wanted to be able to set the short description based on variables from the requested item. The goal was to be able to show this field on lists and reports to differentiate request by something other than the ...

hookerdonte1 by Giga Contributor
  • 4670 Views
  • 3 replies
  • 8 helpfuls

Resolved! Automatically Login With a User Account to Fill Out Form

I created a new application that allows Vendors to self-register and want to put that link on our login page. However, I want anyone that clicks on this link to automatically sign in using a local SN account (vendor_registration) and go straight to t...

Community Alums by Community Alums  
  • 3031 Views
  • 8 replies
  • 1 helpfuls

Resolved! Workflow activity is cancelled.

I seem to have a strange issue with a catalog item workflow. At one area of the workflow, I am using the "If" activity and it is cancelled automatically.Similar issue I have been with SLA timer activity.When workflow is attached ,it is showing the ac...