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Aspen Product Documentation

Hi Everyone,I am pretty new to service now and my organistaion is using Aspen release in client-server architecture i.e it is not on cloud.Please share product documentation for the Aspen release.Regards,Avinash

Keep being redirected to login --- session has expired

We have an instance that continuously logs the user off. There's not a set time when this happens, it's sporadic. It could happen within 1 minute of logging in to the instance, it could take 10 minutes, sometimes more. In some cases, it's been immedi...

Table questions

I have a few questions about how customizing tables works on the SN platform. And first I want to apologize if these questions are answered in the sysadmin training but I haven't been able to attend that just yet. I also haven't seen a clear answer i...

Earl L by • Mega Guru
  • 1480 Views
  • 5 replies
  • 0 helpfuls

MID Server in a private network

Hi,I have a test environment using private IP 10.x.x.x and has an internet connection. I have tried to setup a MID server in this environment to connect to our demo instance. I can use the browser in this machine to access https://our_instance.servic...

euchye by • Kilo Contributor
  • 1835 Views
  • 11 replies
  • 0 helpfuls

Unknown Database Connector Error (Crystal Reports 2008)

Hello, After successfully downloading and installing the ODBC driver (available from SN) that enables me to connect to our instance and after having successfully testing the connection via the ODBC driver through the Data Source Administrator applica...

Need help with report on who updated articles

I am trying to get a report in ServiceNow that will show me the knowledge base articles that have been updated in the last 7 days, and by whom. Simple, right?No matter what I try, I cannot get it to tell me who updated the articles. I am using the Kn...

Reports- is there a IS NOT ONE OF option?

I have a report using a javascript for one of the filters (it returns a string of sysids). I'm trying to get my report to EXCLUDE the sysids in this list but it only excludes the first 2.In testing, I turned the report around and did SYSID IS ONE OF ...

by •  
  • 3449 Views
  • 3 replies
  • 3 helpfuls

Attachment Archiving

I am missing something when it comes to the Archiving Plug-in module. It does not look like it will archive attachments along with the incidents. I cannot archive incidents without the evidence that could be contained within the attachments. I can ge...

jpro by • Mega Contributor
  • 3713 Views
  • 5 replies
  • 0 helpfuls

Calendar Reporting- Week to start on Sunday, not Monday

I am writing a calendar report and out of the box, the week goes from Monday to Sunday. I would like to see a normal week starting on Sunday and ending on Saturday. The SN Wiki has an image of this as their example calendar report http://wiki.service...

BenRamseyer by • Kilo Explorer
  • 1724 Views
  • 1 replies
  • 0 helpfuls

ServiceNow instance redirecting to another instance

We have an instance of SN now running on a server:http://pcsng-a0001:80When I try to open this instance, I am redirected to another instance:http://pcsng-a0001:443/essWe are using the top instance as our 'gold' instance. I've added some update sets t...

Probe timeouts - Discovery

We are seeing a lot of WMI probe timeouts when we run discovery - mostly the "Installed Software" probe. I have messed with the "wmi_timeout" parameter (both more and less timeout), and I can't seem to get rid of these warnings.As always thanks for t...

List editing on Database Views

Are views just like any other table when it comes to updating?Some of our most useful tables in the system are actually views, made with the database views module.Can a user perform a list edit operation on a view and make bulk updates to the underly...