Resolved! Change a CI name
I have CI's in the system that have been redeployed with new names.What is the best practice for changing the name since it seems to be a key datapoint?Tim
Forum Posts
Resolved! Integrating UI Pages in Form Sections
I know that you are able to integrate UI Macros into any form section that you create, but can you integrate UI Pages into a form section that you create ? I am currently developing a custom application in ServiceNow and the current out-of-box form-...
Resolved! Does anyone know how to prevent a record producer from creating a record?
Does anyone know how to prevent a record producer from creating a record?I have an instance were if the user fills out certain fields it can be determined that they are referring to an existing record and we just want to update that record rather tha...
Resolved! Is anyone else having trouble updating their profile or replying to content?
Any time I try to update my profile, I fill in all the required fields, but it still tells me it can't perform the update. It tells me to see the form for errors, but there are none.Similarly, I've tried to reply to multiple pieces of content and i...
How to restrict submission of a change request in a blackout window ?
If Planned Start Date & planned End Date falls in blackout window, then it will not allow to submit a change request ?
Resolved! addNullQuery
Hi all. I'm trying to add a null query to a GlideRecord, eg "target.addNullQuery('myfield');". In this case, 'myfield' is a reference field, so I'm trying to return records where the reference field is empty. But no results are being returned, altho...
No sudo permission error- Linux discovery
Hi All,I am getting no sudo permissions for Linux servers, it seems that those are related to disk probesNo sudo permission for this command: sh /tmp/snc-3995289024028623685-hd.shAs per liux admin they have provided all sudo permissons.Appreciate any...
Resolved! If possible, how does one lock an open "ticket" in ServiceNow?
This is for ServiceDesk, if one tech has a tech open and before he assigns it to himself is there a way to "lock" a ticket?
Resolved! sub workflows and approvals
Hi allI am working on an approval process to give us flexibility and to use the same approval code over and over again for ease.Initial tests are all good, but now at the next test I have an issue I have a workflow - "Run Approvals".It will grab dat...
Resolved! Can groups be added to a task "watcher list"?
Looking at the table it is a reference to the users table. Is it possible to change that to users and groups? I want to leverage groups in the watcher list to send emails when certain incidents get updated. Thanks,Mike
How can i apply new SLAs to the old incidents, irrespective of the state of these incidents. Also, i should be able to run report with new SLAs and i should get the old incidents also with correct data.
How can i apply new SLAs to the old incidents, irrespective of the state of these incidents. Also, i should be able to run report with new SLAs and i should get the old incidents also with correct data.
Virtual Machine in the CMDB
Hi All, How to Identify the Virtual Machine in the CMDB for Auto discovery.I've created the script to identify Virtual machine for some server.Please help me to color code or identify the all Physical (In green color) and Virtual (Light green Color)...
Custom Probe/Sensor Windows Video Cards
Have a customer that do alot of design work so they needed to track their video adapters so here you go!Note you will need to create a custom table (I extended cmdb_ci) then on that table create a reference field back to cmdb_ci called it 'u_installe...
Resolved! Advice on Order Guides / Catalog Client Scripts
Hi All I've created an order guide for our New Starter process, and a catalog client script which auto populates the users department, line manager, site and employee id based on the recipients name. These then cascade onto the ordered items, and ...
Resolved! how to dynamically change service catalog's description and picture
Is there any way to change the description and picture when select from a "Select Box"? Thanks.
