I have a workflow with 3 approval workflow activities (see attachment), called Level 1, Level 2 and Level 3 approvals that is kicked off from the Change Request form. All of the approval records are created at the same time, allowing any approver to ...
Having 2 records in my CMDB with identical names, other than one is UPPERCASE and one is lowercase, is not fun.How did these get here and what can be done to prevent this?We don't import this data nor do we manually enter it. It all comes in from the...
How do I remove a filter option but keep "Go To" in title bar available in a list view. If I select omit filter it takes off both, if I were to try to do this in a filter condition what would the syntax be.When looking at a list view you have the opt...
I'm trying to set up automated ticket generation, currently against Incident, that will create Quarterly, Semi-annually or Yearly generation of tickets from templates. So far, the best I can come up with is to use the Periodically and use a set numbe...
When viewing a "List" of results you can export the list into Excel, CSV etc and the export displays the columns as field labels but when using a scheduled report it displays the columns as the actual column_name. I have a feeling this is a system de...
Hello,I have acceidentally deleted the Facilities Application, does anyone know how this can be restored.Luckily it is in the Dev instance so not the end of the world but would be useful if anyone knows how to get it back?ThanksDan
How do I mark a workflow stage as complete? I have a workflow that has several approvals etc, that hits and stays in each stage, but after the stage is done, it shows as skipped instead of complete.I have looked at several examples and the wiki but d...
Hi All,I have a request to export all of the highest level TASKS within a Project from the project level. I see on the project level you could export to PDF and XML however there is no excel and I really only want the top level tasks anyways. Is ther...
Just wanted to throw this out there to see if anyone has any ideas....I have two classifications I need to do for processes:1. Domain Controller - I need to be able to classify this as a process and setup a relationship2. FTP - This process is genera...
Hi,I've looked on the Wiki and on the forums but can't find an answer to this one, though sorry if I've missed it somewhere. I'm guessing that Discovery looks at the last logged on user but does anyone knnow specifically how it does that and how the ...
Does anyone know if i can report on Public Comments and IT Work Notes that are saved as an activity? I have tried setting up the reports, and have searched both the Incident and Task tables, and I can not seem to find them.
Hi,I'm importing data from our SQL server 2008 database and I got problem with charset encoding.I'm using MID server to connect and send back data from our SQL server.Depending on the content of the query result, the returned data is encoded differen...
We are currently troubleshooting a JDBC integration via MID to a database with user data. It worked before but now it seems that the JDBC probe does not even reach the database. All necessary FW-rules should be in place. The MID log show the followin...
Hello, Could you please tell me how can I change this sla value set to "unknown"? When you create an incident, BEFORE saving it, in the SLA due field I get this value "UNKNOWN"............How can i find where is the code that puts it there? How can I...
Our techical teams manage their workload by being a member of the relevant groupIs there a way of allowing technical teams the ability to view the queue of another technical group if they are not a member of it? We don't want say our communications t...
