I have made a new SSH command probe for LINUX Discovery and individually tested it using TEST probe. The probe is working fine with all the details. But if I run the complete Discovery the probe is not getting added in the complete Discovery Schedule...
I have a requirement to generate a report to display records from 9AM yesterday till 9AM today. To get that report I built a URL by passing sysparm_query as shown belowhttps://demo004.service-now.com/change_request_list.do?sysparm_query=sys_created_o...
we will quite often add required variables to catalog items as our catalog matures.. if an item was requested prior to the variable being added when the task is generated we have a problem that the task can't be saved because the required variable ...
We have a transform map for our assets, every field is setting from our transform map EXCEPT for sys_class_name. Looking further at this field I see the field type is actually sys_class_name which I'm not sure what that is. Where can I see what value...
I'm looking to report on data stored in the system log.The 2 tables I'm interested in are the Log Entry table (syslog) and the Transaction Log Entry table (syslog_transaction).I've tried the using the regular report interface. In the report definitio...
We have been using execution plans for all our Service Catalog items and we are now chaging over to WorkFlow for our items.However we have encoutered a problem, under execution plan when you have closed off the final task it automatically closes off ...
Hi everyone.I found out yesterday we somehow had two duplicate workflows in our environment. Not duplicate but they shared the same name (but they are many changes different) which I expect that two people signed it out at once.I made the mistake of ...
I'm building a form that will be used to move computer related equipment around from facility to facility or room / floor to room / floor. The client wishes to have the "attach file" icon pop when you select the variable "1, 2-10 or 10+" items to mov...
In SYS_USER table "name" field is a calculated field. As per our requirement we want to show name as Last Name, First name. So I changed calculation of this field in Dictionary. Now the name is shown as expected.On caller field of Incident it works g...
I'm posting this is the Healthcare forum, as well.I'm curious to know if other health care-related companies have implemented two-factor authentication for external users in order to protect PHI and other client-sensitive information. As currently de...
In our Change Request workflows the first step is to get approval from the manager of the person requesting the change. This is being done by using the Approval - User option with ${requested_by.manager} in the Users. This works fine as long as the r...
Hi All,I have a typical requirement, that i need to Group by with two fields in Reports.i know, the SN support only one field can include in group by column.Is there any alternative way to achieve this?Thanks in AdvanceMalarvan.S
How does one add themself to the MAINT role?MAINT is hidden from the roles list. You can't search for it. Only way I found it was looking through ACLs and found a clickable link on a row that requires it. I cannot add myself to the role, though. It l...
Hi, I have been tasked with creating a set of operational reports using a base instance of SN which already appears to have deleted/customised all the "out of the box" reports. Is there anywhere I can access those list on the wiki to save me recreati...
HiIs there any document that talks about some best practices around creating roles in ServcieNow?Thanks!
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