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Are glide lists groupable in reporting

I created a list report and would like to group by a glide list field, however that particular field is not available in the Group by drop down list. Are glide lists not able to be made groupable for reporting because of its data type?

mforward by Kilo Contributor
  • 3102 Views
  • 4 replies
  • 2 helpfuls

Where are Work Notes stored?

What table(s) holds the values for the Work Notes? To keep it a little simpler, let's just say Work Notes for Incidents. So the activity feed within an individual incident shows all comments and work notes done up until now. For each entry, it shows ...

hazyitsm by Kilo Contributor
  • 29097 Views
  • 6 replies
  • 6 helpfuls

Discovering Mac computers

If you have some experience with Discovery and OS-X (Apple) computers can you share any tips, hints, or gotchas?We are beginning to gather data on this type of device and would appreciate any insights.From the wiki I see the requirements are similar ...

robin850 by Giga Contributor
  • 2646 Views
  • 5 replies
  • 0 helpfuls

LDAP filter

Hi all you AD/LDAP experts. I have a question or two for you this evening.My filter looks like OU=Global,DC=Corp,DC=One,DC=CoOn top of that I have 6 LDAP OU defintions that each have a different RDN (which is OU=).My question is (since I didn't set t...

by  
  • 5134 Views
  • 4 replies
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How to query the cmdb_ci table

Hi everyone,I'm having problems sending a query to the CMDI_CI table and was hoping someone could tell me what I'm doing wrong. The below script is pretty simple. It's an onchange when the user changes a reference field.I have a reference field where...

geek1 by Kilo Contributor
  • 2253 Views
  • 1 replies
  • 0 helpfuls

Preventing duplicate entries for Surveys

Hi guys,The requirement is to ensure that a survey cannot be taken twice on the same survey by the same person, thus preventing duplicates in the survey instances.There is a business rule that queries the survey_instance table, and checks against the...

soelofsen by Kilo Explorer
  • 3236 Views
  • 8 replies
  • 0 helpfuls

What is .do means ??

I'm still beginner in service now , my question is what is .do in service now system, i just attached a screenshot about it. i want to know where is the location for that and how can i implement a new module/applicaiton with textboxes, fields and but...

jihad_amer by Kilo Explorer
  • 3331 Views
  • 1 replies
  • 1 helpfuls

Executing PowerShell Script via ecc_queue

My goal is to execute PowerShell Script (dynamically prepared by a business rule/workflow) on the MID Server without having Runbook Plug-in enabled.I would like to execute a PowerShell Script through ecc_queue message in the same way as we execute pr...

Post-Clone Checklist, anyone?

We're getting ready to refresh all of our instances from PROD in preparation for go-live. When we clone, we run through a checklist (which we're still trying to develop out) to tweak those things we know need to be tweaked. Mailbox password, user acc...

sbailey1 by Tera Contributor
  • 7482 Views
  • 14 replies
  • 2 helpfuls

Approval record getting cancelled prematurely

I have a workflow with 3 approval workflow activities (see attachment), called Level 1, Level 2 and Level 3 approvals that is kicked off from the Change Request form. All of the approval records are created at the same time, allowing any approver to ...

Sabrina10 by Kilo Guru
  • 2822 Views
  • 5 replies
  • 0 helpfuls

SN features and capabilities.

Hi,I am looking for some PPT document which describe all features available in SN. I have to present a demo to my client for considering SN as there new ticketing tool.I have to present all cool features avaialble in SN (just an overview for manageme...

NK_Dubey by Kilo Explorer
  • 1206 Views
  • 2 replies
  • 0 helpfuls

Case sensitivity in Name, Serial Number, etc

Having 2 records in my CMDB with identical names, other than one is UPPERCASE and one is lowercase, is not fun.How did these get here and what can be done to prevent this?We don't import this data nor do we manually enter it. It all comes in from the...

robin850 by Giga Contributor
  • 4077 Views
  • 6 replies
  • 0 helpfuls

Remove Filter Option

How do I remove a filter option but keep "Go To" in title bar available in a list view. If I select omit filter it takes off both, if I were to try to do this in a filter condition what would the syntax be.When looking at a list view you have the opt...

Quarterly, Yearly Scheduled Entity intervals?

I'm trying to set up automated ticket generation, currently against Incident, that will create Quarterly, Semi-annually or Yearly generation of tickets from templates. So far, the best I can come up with is to use the Periodically and use a set numbe...

DonConley by Kilo Explorer
  • 3420 Views
  • 3 replies
  • 3 helpfuls

Workflow Approvals: Duplicate Approvals control

HiI have a series of HR Workflows with multiple sequential approvals that kick off at different points in the process. In some cases an earlier Approval has the same Approver as a later one.eg1st Approval to Users Manager Joe Smith (Workflow looks fo...

gfficom by Kilo Explorer
  • 1145 Views
  • 5 replies
  • 0 helpfuls