Hi everyone.How do I make a UI action do nothing? By nothing, I mean don't even reload the page?I have a button that shows up but I need it to only be clickable if a particular field is filled in. I don't want to make this a condition of the button b...
Hello folks. Our Shazzam probe has stopped working and I cannot figure out why. Everytime the Shazzam probe runs it reports "No results found from probe", whether I run a quick discovery or test it against a server. This was working previously and I ...
When I am updating an existing Wizard UI Policy, I got an error msg saying "There are multiple UI Policies with the same Order for this field - their run order is not predictable", it is followed by 3 UI policies with same name(and with same sys_id.....
I just completed an Update set and I wanted to export it as xml. After clicking on "Export to XML" I get an empty xml file.Anybody knows what could be the reason?
Hi Everyone,I am pretty new to service now and my organistaion is using Aspen release in client-server architecture i.e it is not on cloud.Please share product documentation for the Aspen release.Regards,Avinash
Does this really return the approver for a request ? It does not seem to work for me. What does work to return an approver for a request RITM ?
We have an instance that continuously logs the user off. There's not a set time when this happens, it's sporadic. It could happen within 1 minute of logging in to the instance, it could take 10 minutes, sometimes more. In some cases, it's been immedi...
I have a few questions about how customizing tables works on the SN platform. And first I want to apologize if these questions are answered in the sysadmin training but I haven't been able to attend that just yet. I also haven't seen a clear answer i...
Hi,I have a test environment using private IP 10.x.x.x and has an internet connection. I have tried to setup a MID server in this environment to connect to our demo instance. I can use the browser in this machine to access https://our_instance.servic...
Hi Team,When I am trying to discover a windows machine, I am getting 'cscript' is not recognized as an internal or external command, operable program or batch file.I have RDP'd the windows server and everything looks fine. I was able to execute 'cscr...
Hi guys,One of our guys here has set up a new field on the incident form called 'Configuration item' where it links in the users asset info. The thing they are struggling with is how to get this field to blank out when the Caller is blanked out. I wa...
Hello, After successfully downloading and installing the ODBC driver (available from SN) that enables me to connect to our instance and after having successfully testing the connection via the ODBC driver through the Data Source Administrator applica...
I am trying to get a report in ServiceNow that will show me the knowledge base articles that have been updated in the last 7 days, and by whom. Simple, right?No matter what I try, I cannot get it to tell me who updated the articles. I am using the Kn...
I have a report using a javascript for one of the filters (it returns a string of sysids). I'm trying to get my report to EXCLUDE the sysids in this list but it only excludes the first 2.In testing, I turned the report around and did SYSID IS ONE OF ...
I am missing something when it comes to the Archiving Plug-in module. It does not look like it will archive attachments along with the incidents. I cannot archive incidents without the evidence that could be contained within the attachments. I can ge...
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