We have recently started to run discovery on our entire network and have ran into a couple of problems. The first is with Cisco Voice Gateways. When running Discovery against these devices it always tries to find the routing table and gets an error. ...
I am trying to create a LOE (level of effort) timer/actual time spent calculator on stories, but I am not having any luck. I have tried the Actual duration, open/closed, time worked...fields. Basically I am trying to accomplish the following: from th...
When an admin uses the "Import XML" menu option in the list header, where does the file they are importing go? Is it written to a table in the SNC app (e.g. sys_attachment), or is it written to the file system (/glide/instances/...), or is it simply ...
Hi all,my organization is running the incident management module for technical support and I'm looking to create some reports via the reporting module which I need some help with. Right now we have an Assignment Group field which changes when an inci...
After running a report in ServiceNow, when I click on 'Update All' in List header context menu, I come up with an error message.Error: Character reference is an invalid XML character.I have verified my profile with one of my colleague who is able to ...
Hey everyone, looking to get some outside opinions here. When it comes to our SLA reporting, we have found our reporting capabilties are limited within the SN platform. So what we have been doing, is exporting and doing all of our manipulation with s...
We turned on Time Cards so that a user's time card is auto-created when they update a task. I also enabled the Time Cards application so that ITIL users have access to it. However, when any ITIL user clicks on any of the Time Cards views (Current, Pe...
Let me start by stating that I am running Build name: Berlin, Build date: 07-18-2012_1833 and Build tag: glide-berlin-05-06-2012__patch0-hotfix2-07-12-2012.Anyone aware of the WMI protocol from the Discovery accessing windows clusters via WMI and gen...
So i got a request to add a sluchbucket to our Change Request form. What i did first was create a table and add a few records to it for the slushbucket to reference.Example.Tablename: HairColor: Brown Blonde BlackI then created a new column on the Ch...
I am having problem in discovering my AIX box. The Shazzam probe fails with no result output and then the discovery stops. If my understanding is correct, it is like an SSH session to the box and I can do that SSH session from putty to the AIX server...
I have made a new SSH command probe for LINUX Discovery and individually tested it using TEST probe. The probe is working fine with all the details. But if I run the complete Discovery the probe is not getting added in the complete Discovery Schedule...
I have a requirement to generate a report to display records from 9AM yesterday till 9AM today. To get that report I built a URL by passing sysparm_query as shown belowhttps://demo004.service-now.com/change_request_list.do?sysparm_query=sys_created_o...
we will quite often add required variables to catalog items as our catalog matures.. if an item was requested prior to the variable being added when the task is generated we have a problem that the task can't be saved because the required variable ...
We have a transform map for our assets, every field is setting from our transform map EXCEPT for sys_class_name. Looking further at this field I see the field type is actually sys_class_name which I'm not sure what that is. Where can I see what value...
I'm looking to report on data stored in the system log.The 2 tables I'm interested in are the Log Entry table (syslog) and the Transaction Log Entry table (syslog_transaction).I've tried the using the regular report interface. In the report definitio...
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