Hi everyone,I'm having problems sending a query to the CMDI_CI table and was hoping someone could tell me what I'm doing wrong. The below script is pretty simple. It's an onchange when the user changes a reference field.I have a reference field where...
Hi guys,The requirement is to ensure that a survey cannot be taken twice on the same survey by the same person, thus preventing duplicates in the survey instances.There is a business rule that queries the survey_instance table, and checks against the...
I'm still beginner in service now , my question is what is .do in service now system, i just attached a screenshot about it. i want to know where is the location for that and how can i implement a new module/applicaiton with textboxes, fields and but...
My goal is to execute PowerShell Script (dynamically prepared by a business rule/workflow) on the MID Server without having Runbook Plug-in enabled.I would like to execute a PowerShell Script through ecc_queue message in the same way as we execute pr...
We're getting ready to refresh all of our instances from PROD in preparation for go-live. When we clone, we run through a checklist (which we're still trying to develop out) to tweak those things we know need to be tweaked. Mailbox password, user acc...
I have a workflow with 3 approval workflow activities (see attachment), called Level 1, Level 2 and Level 3 approvals that is kicked off from the Change Request form. All of the approval records are created at the same time, allowing any approver to ...
Hi,I am looking for some PPT document which describe all features available in SN. I have to present a demo to my client for considering SN as there new ticketing tool.I have to present all cool features avaialble in SN (just an overview for manageme...
Having 2 records in my CMDB with identical names, other than one is UPPERCASE and one is lowercase, is not fun.How did these get here and what can be done to prevent this?We don't import this data nor do we manually enter it. It all comes in from the...
How do I remove a filter option but keep "Go To" in title bar available in a list view. If I select omit filter it takes off both, if I were to try to do this in a filter condition what would the syntax be.When looking at a list view you have the opt...
I'm trying to set up automated ticket generation, currently against Incident, that will create Quarterly, Semi-annually or Yearly generation of tickets from templates. So far, the best I can come up with is to use the Periodically and use a set numbe...
HiI have a series of HR Workflows with multiple sequential approvals that kick off at different points in the process. In some cases an earlier Approval has the same Approver as a later one.eg1st Approval to Users Manager Joe Smith (Workflow looks fo...
When viewing a "List" of results you can export the list into Excel, CSV etc and the export displays the columns as field labels but when using a scheduled report it displays the columns as the actual column_name. I have a feeling this is a system de...
Hello,I have acceidentally deleted the Facilities Application, does anyone know how this can be restored.Luckily it is in the Dev instance so not the end of the world but would be useful if anyone knows how to get it back?ThanksDan
There is a field for firmware version in the CMDB Net Gear tables, but discovery schedules are not setting it for any of our routers and switches, despite the fact that our equipment is standard Cisco for the most part and that the firmware version i...
I am trying to classify an operating system that does not have WMI, SSH, or SNMP enabled. However, it does have three distinct sets of ports that are open always. I am trying to create a PortProbe.IpService and a classification to put that CI into a ...
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