Can we discover USB attached printers?
Is it possible to discover usb-attached printers? Basically a local (non-networked) printer. What sort of information can we get from it?cheers,robin850
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Forum Posts
Inbound email and assignment rules
I'm looking for some advice from the Service-Now community on how to handle incident assignments from Inbound emails. We have around 75 assignment rules that we need to process when we receive an incoming email. Most of it is pretty simple stuff (if ...
Hide button after one click
I have a button on a form, that when clicked, a GlideDialogWindow pops up and a user can enter comments and submit. The button should only be clicked once, how can I make this happen? - Is there a way to hide it after it's clicked one time?- If not, ...
Exporting Gantt charts
Hi there,I've started to use the project portfolio management but can't seem to work out how I export a gantt chart so I can share with non-SNC users.for an overview for all tasks I have created a report (type list) displaying the details, but I woul...
mid server auto upgrade
Hi everyone,i have a problem with my midservers.I have them running on a windows machine with a special service user.I have setup with a webfilter proxy...Now... My logfile of the midserver shows the error about unable to upgrade the server.unfortuna...
How To Construct links to forms with fields pre-populated
I feel as though I have read an article before about how to do this. What I want to do is construct links to various forms on service now with data fields prepopulated. For example, caller_id on incident I want to default to some person, or assignmen...
OIDs and MIBs
I am finding that although Discovery finds lots of things, it doesn't always put the info it found where I think it should.Case in point: printers.We have a wide variety of HP, Xerox, Lexmark, Zebra, etc. printers. Sometimes the Model and Serial numb...
Current time in numeric value
Is it possible to get the current time(only the time) in numeric value?Thanks
Which Task Types do you use
Out of the box, It seems like there are a few different Task types in Service-now.com: Catalogue, Incident, Problem, and Project. However, there doesn't seem to be a Task type for general requests, such as assigning minor enhancements to a developmen...
Discovery and cluster VIP
How should Discovery handle the virtual name of a cluster? It appears that Discovery will occasionally add the cluster VIP as a Windows server CI in the cmdb_ci_winserver table. The behavior is inconsistent, so I'm not sure exactly how it is supposed...
Reference Icon - Remove or Prevent Clicking
We have noticed that by clicking on several reference icons our users can get to parts of the system we don't want them to see.To address this issue we'd like ideally to restrict the reference icon to be a pop up only and not clickable. If this is no...
Metric Duration Reporting
Does anyone know why there are two duration fields calculated when the metrics definition is setup on a certain table? For example, we are collecting metrics on our problem table and we have two duration fields, mi_duration and prb_calendar_duration....
UI Actions - isAdvancedUI
So in many UI Actions theres a condition: isAdvancedUI()I've done some research and it seams that this is intended to qualify your browser to a boolean based on the following: advancedUI = (isIE() && "5.5".compareTo(getIEVersion()) <= 0) //$NON-NLS-1...
Audit trail for attachments?
Attachments are stored in a table separate from incidents, requests, changes, etc. When attachments are added / deleted from incidents, requests, and changes, there's no record of that having happened in the activity log or audit trail for the task. ...
Number Maintenance - digit overflow
In the number maintenance you can create your own number ranges and create new numbers with getNextObjNumberPadded(). That's ok so far. What would happen, if the number range runs into an overflow. You've got for example INC9999999 and then calls get...
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