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Incident States

What is the best practice regarding the use of this field. I know about Registered, Assigned, Accepted, Resolved and Closed. What about Awaiting User Info, Rejected, In Progress, and Active? How are these best used? Are they necessary? What function ...

by •  
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  • 3 replies
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How to update Number Field?

I have created a number field in an existing CI extension table. I went through and added a new category in the number maintenance module and I can get the numbering to work when I want to create a new CI in that table. The problem is that I have sev...

bhamm by • Kilo Explorer
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  • 1 replies
  • 0 helpfuls