ITOM forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

Unassigned Incidents

How are others processing the Unassigned tickets generated via email and Self Service? I want to ensure they don't stay Unassigned for too long, but because of our setup it is difficult to find an effective way of managing them. I'm thinking of auto-...

by •  
  • 2191 Views
  • 4 replies
  • 0 helpfuls

Incident States

What is the best practice regarding the use of this field. I know about Registered, Assigned, Accepted, Resolved and Closed. What about Awaiting User Info, Rejected, In Progress, and Active? How are these best used? Are they necessary? What function ...

by •  
  • 1229 Views
  • 3 replies
  • 0 helpfuls

How to update Number Field?

I have created a number field in an existing CI extension table. I went through and added a new category in the number maintenance module and I can get the numbering to work when I want to create a new CI in that table. The problem is that I have sev...

bhamm by • Kilo Explorer
  • 1252 Views
  • 1 replies
  • 0 helpfuls