Best Practice to do break down Application or Service mapping
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‎07-29-2024 09:56 PM - edited ‎07-29-2024 09:57 PM
How can we break down "active Directory" / "SAP" into an application service for service mapping ? likely there will be one for all, might be one per domain name?
Any suggestions/Best Practices around it ?
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‎07-29-2024 10:12 PM
Hi @manita1 ,
Here is a beautiful Article , which can help you understand the best practice :https://www.servicenow.com/community/common-service-data-model/application-services-how-to-use-them/...
And this thread :
https://www.servicenow.com/community/architect-forum/application-service-mapping/m-p/2554869
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‎07-29-2024 10:24 PM
Thanks Sandeep, i went through multiple posts and found some information on SAP https://www.servicenow.com/community/itom-forum/looking-for-advice-recommendations-on-where-to-start...
But Active Directory is still a question and how to split or whether to split this application or not.
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‎08-29-2024 10:53 AM
Hi @manita1 ,
Did you create a service map for Active Directory application? I am trying to find any information to start with AD App service mapping.