Business Service Configuration Item Report

[mr_smith]

I've discovered my inventory using Service Now.

I've created relationships between the discovered CIs based on their interactions related to the business service.

I've mapped the Business Service to the linked Cis.

Now I want a report that either lists the CIs and their attributes including the business service(s) they are related to or a list of business services and the Cis related to them.

How is this achieved?

[Michael Fry1]

How about an image? Look at the BSM Map (View Map) and it should show you the relationships. You can export that image.

[mr_smith]

The BSM Map is a great interactive tool but I'm looking for a report of our entire inventory that includes the Business Service relationships.

I'm expecting to quickly review the report for assets that are related to multiple Business Services as well as the list of assets that belong to each Business Service.

Any other ideas?

[A Westervelt]

All of the relationships that are created for the BSM are stored in the CI Relationships table [cmdb_rel_ci]. You could always make a quick report querying "Parent.Class = Business Service OR Child.Class = Business Service" to find all your first level relations to the Business Service Class.

[rajaduraisingam]

Hi Greg

I had a similar requirement and partially achieved it.

I had all my CI's tagged to a particular Change approval group. Using a customized Change Approval table, I applied a filter to get my CI's and then extended its attributes. Here my CI is a server class and hence able to list out attributes like CPU, RAM, OS.

However I am still not able to list out the Business Service they are related to. I am still searching a way.....