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Metric Intelligence Implementation

Hi Team, I would really appreciate your support regarding the implementation of Metric Intelligence. 1. If the monitoring tool has the capability to send metric data directly to the ServiceNow instance, do we only need to share the endpoint and MID S...

Resolved! Missing Serial numbers for Windows servers and network devices

Hi Community,I Need some help on this problem.In our env there windows servers  which was discovered but they are missing serial number attribute on the CI record.The count of these servers is around 120 so i am not sure how to approach troubleshooti...

AbdulRahim by Tera Contributor
  • 3603 Views
  • 5 replies
  • 4 helpfuls

How to Discover All Azure Subscriptions in ServiceNow ?

Hi , How can we Discover all Azure Subscriptions instead of manually clicking on Discover Subscriptions on Service principal Account In ServiceNow .This below property is already true. glide.discovery.cdu.auto_refresh_sub_accounts_and_ldcs = true  Th...

vCenter Discovery Issue

I am trying to discover a vCenter appliance and it just discovers the appliance nothing else. It doesn't launch any other vCenter probes - VMWarevCenterNetworksProbe, VMWarevCenterDatastoresProbe, VMWarevCenterVMsProbe, VMWarevCenterClustersProbe The...

SamJoe by Tera Contributor
  • 1187 Views
  • 2 replies
  • 0 helpfuls

Service Map credential Permission Issues

Hi All, I am facing an issue where Service Map is stuck with error Permission issues with Credentials(SSH private Key). I have attached the screenshot.I am able to login to these servers and Discovery has already added in CMDB.Is there anything I can...

Naushad1 by Tera Contributor
  • 1679 Views
  • 3 replies
  • 0 helpfuls

Resolved! Stockroom field is mandatory when state is in stock

Hi Community, In Asset management workspace, once the state is "In stock", stockroom field becomes mandatory.However, I have checked that table, UI Policies, client script does not seem to have a logic where stockroom field is made mandatory. Any ide...

Resolved! Service mapping - Tag based approach vs Top down discovery approach

Hello,  We are starting the service mapping stream and we are questionning our serlf what's the most appropriate approach The goal is to improve our operations : incident, change, ...Our assumption is to go with the tag based approach especiallay for...

MoeBacht by Tera Contributor
  • 2029 Views
  • 2 replies
  • 2 helpfuls

Exclude Basic Auth Credentials Using for the discovery

Hi Everyone, We have multiple types of credentials stored on our credential table. This includes few Basic Auth credentials. What we recently noticed is when discovery in progress, it used these Basic auth credentials also to perform discovery. We ju...

ErangaW by Tera Contributor
  • 2605 Views
  • 6 replies
  • 2 helpfuls