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SOW configuration

Hi.I would like to modify this panel(see photo attached) in incident form on SOW , so the 'details' panel will be first and the 'overview' will be second.I have searched all over the community , and so far , couldn't find any documentation about it.P...

Choice list with multiple dependent values?

This has had me stumped for a while and I'm hoping someone can help.  I have a Symptoms dropdown list that I'm trying to make dependent on the Incident Category. Any one symptom may need to appear in the list for several categories, which is where I'...

Jake Berkes by Tera Expert
  • 22691 Views
  • 10 replies
  • 13 helpfuls

Resolved! circuit data

there is an ask to communication/circuit data to be populated into the cmdb.    Does servicenow discovery have the ability to discover cirucit data, if so, is there a plugin that may need to be activiated, if so what is the name of plugin or will thi...

Lupe by Tera Contributor
  • 2513 Views
  • 8 replies
  • 4 helpfuls

Flagging Servers Deployed via Automation

We've been seeing a steady increase of new servers being deployed onto our infrastructure via Azure Pipelines (using Terreform, Ansible, etc.). We're trying to find a way for the pipeline team to 'mark' these servers so when discovery picks them up, ...

Prerequisites for Splunk to ServiceNow Integration

Hello all, Can anyone please let me know what ports to be opened for Splunk to ServiceNow Integration. Also, if selected Oauth Authentication mode in Splunk, what will be steps to provide the OAuth details from Servicenow for configuring it in Splunk...

PRTG integration with eventmangment

Hello Team, We have a requirement of PRTG integration with servicenow event management . we have configured the passhash and username in basic auth credentilas, but when we are doing the test connector we are getting below error. We have tried with A...

shital6 by Tera Contributor
  • 1318 Views
  • 4 replies
  • 0 helpfuls

Pattern Exploring SSIS Failed

Hi Any recommendation on how to fix this issue "Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed; section: for SSIS EP, error: Match step predicate is not matched, Failed Conditions(s) [($[registry[1].inst...

Fredo by Tera Contributor
  • 554 Views
  • 1 replies
  • 0 helpfuls