Can ACC rpm package for Linux be signed by RPM?
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02-14-2025 05:11 AM
Hi all
New to ServiceNow I have an issue on the ACC rpm package for Linux according to the documentation here:
https://access.redhat.com/articles/3359321
The command
rpm -qpi agent-client-collector-4.2.1-x86_64.rpm
shows
Signature : (none)
Is there a possibility to sign the rpm package for linux according to the doc above?
Many thanks for your support.
KR Urs
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02-14-2025 08:24 PM
Hi @Smallknife
Refer this Docs might be helpful,
rpm -vi agent-client-collector-<version number>-x86_64.rpm
Mark this helpful and Accept Solution!! If this helps you to understand.
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02-16-2025 09:48 PM
Hi @SK Chand Basha
Thanks for your reply - I know the document with the link you posted.
Maybe I was not as clear enough - my problem is, that the rpm package of ServiceNow is not signed by the packaging mechanism.
You can check that with the command rpm -qpi agent-client-collector-4.2.1-x86_64.rpm - it will return something like
Name : agent-client-collector
Epoch : 1
Version : 4.2.1
Release : 1
Architecture: x86_64
Install Date: (not installed)
Group : Unspecified
Size : 143725087
License : EULA
Signature : (none)
Source RPM : agent-client-collector-4.2.1-1.src.rpm
Build Date : Sat 25 Jan 2025 03:20:50 AM CET
Build Host : hydra-agent-now-agent-now-master-snc-release-2f4-2-1-3-jd-0dkgg
Relocations : /etc /usr/share /var /var/cache /var/log /var/run
Packager : ServiceNow <https://www.servicenow.com/>
Vendor : ServiceNow
Summary : ACC-F RPM Installer
Description :
The ServiceNow Agent Client Collector is the agent-based solution for IT Operations Management - ITOM use cases.
The signature entry shows "none" and that's not accepted by our policy for distributing it with puppet.
Therefore the question is if ServiceNow can provide rpm packages with correct signature or if we can sign a downloades package ourselves that the signature shows a correct entry.
Many thanks for your support.
Urs
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02-19-2025 01:10 AM
Hi, in my instance there is the signature next to installation package. it this what you are missing?
service-now.com/now/nav/ui/classic/params/target/sn_agent_agent_downloads.do
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02-19-2025 01:26 AM
Hello @Doci
Thanks for your reply.
No, it's not what I'm missing.
The rpm package we can download from the instance has no signature inside.
That's my problem - if you run the linux command the command rpm -qpi agent-client-collector-4.2.1-x86_64.rpm you will get
...
Signature : (none)
...
I need a package to download with a valid signature inside.
KR Urs