Can Alerts be automatically Closed at the end of a period in which they were 'In Maintenance'

[Rohan9]

Hi,

By default, Open Alerts which are 'In Maintenance' because they are bound to a CI that is under Change are left Open at the end of the Change window.

Is it possible to automatically Close these Alerts when the Change is completed ?

The reason I ask is that not all our monitoring tools send 'clearing' events so Operators have to manually Close Alerts which are still Open after a Change that impacted them is complete. If such Alerts are left Open, duplicate Events sent after the Change window will de-duplicate instead of create a new Alert and potentially new Incident.

Thanks in advance for any guidance !

Regards,

Rohan

[Mahendra RC]

Hello,

So for this requirement what you can create a flow designer on change request table to trigger once the change window is populated on the change request or may be on some other condition. Then use the Wait for duration of time logic flow in the flow designer and once the Change Window is reached then you can update the Alert record to close it.

If this solution looks good to you, please mark my respsone as helpful/correct or if you have any other question please update those.

Thanks

[Michael de Boer]

Create a business rule that triggers when the change is closed and close all related CI alerts (open alerts in maintenance).

I only recommend this when the changed functionality is tested before the change is closed.
Otherwise real issues (alerts) are closed, even when it's still an issue.

Regards,

Michael

[Rohan9]

Thankyou Mahendra & Michael for your guidance!

[Mahendra RC]

Hello @Rohan9 

Just wanted to check with you, if the above response answered your question. If yes, then please do close this thread/question by marking the appropriate response as correct.