I have a group that is not a part of IT that needs to use the system, enter incidents, etc. We want them to be able to behave as if they were IT, view other incidents in the system, and allow other groups to assign to them.What I have done is created...
Hi All.I am facing a strang issue while trying to execute discovery via a discovery schedule. I have configured a discovery schedule with 2 IP subnets i.e. 10.161.60.0/24,10.161.68.0/23. There is a valid workstation at 10.161.68.84 which is not even ...
Hi community members, I have a use case to send SMS to members of a group using the Notify API leveraging Twilio. I have looked at the NotifyUtils Script includes, looking at some of michael.ritchie's Crisis Management app and others posts but can't ...
Hello all,In my company there are computers in a domain as well as computers which are not in domain.While discovering network using domain administrator we have all needed data and all is fine.But in case of using local administrator in a computers ...
I am following the below steps from support. I have also tried this on an out of the box developer instance and get the exact same results. I am expecting to see the table show up in the System Definition > Text Indexes table. Has anyone else e...
Hi All We have just upgraded our production instance to Eureka, and I am in the process of configuring the Performance Analytics for Incident Management. I've followed the getting started instructions, and have data in all the 'resolved' (ie averag...
We have a need to automatically create a couple of task when some values in the Type field are selected. For future maintenance is this better handled using templates or using java script when the Type field is selected on the change request.
Hi All,Need clarity on this.Lets take an Oracle Instance.We have probes for this and a Process classification. So is it like the probes provides info to process classification for creating the relationship?How and when the process classification are ...
Hello, im trying to create a custom widget just like can be seen here Create a widget. What im trying to add is material angular. When just including:<script src="https://cdn.gitcdn.link/cdn/angular/bower-material/v1.0.0/angular-material.js"></script...
Hi All, I'm starting the process of cleaning up/moving our ITAM to Servicenow, however I'm running into a few issues - one being that when we implemented SN, we did so importing some ITAM information from SCCM. This was great because it populated ...
Hi,I am looking at creating incidents using inbound actions on Nagios Alerts. I have done this by using the service-now email in Nagios alerts.I am struggling with the inbound actions to make this do different actions for different types of alerts, I...
Hi,I am running Discovery for Linux Servers. It is able to update the Name, Serial Number, Model, Disk Space. But it is not updating RAM, CPU attributes, OS attributes etc.Although I can able to run meminfo, cpuinfo on the linux device but then also ...
Hello!I am building an application that receives temperature measurements over time from a chip in a freezer through REST API (no external source tool to generate events). My goal is to create Incidents whenever the temperature is above a certain thr...
I've been disabling WMI parameters in order to remove some of the routing CI's that get created, but I am no longer getting MAC address nor Domain for my Windows Servers?I've been trying to re-enable some of the things that I've touched, but I don't ...
Hello team,I have a demo instance for make demo with customers, recently SN installed the plugin with information demo but I don't see anything on the dashboard, anyone know how can i get information on this dashboard? Some update set that could prov...
