Resolved! Using the schedule 8-5 weekdays excluding holiday in Scheduled job
I want my scheduled job to run only on business days.Can I use the schedule 8-5 weekdays excluding holiday in Scheduled job?
Forum Posts
Adding SNMP MIB Files
Hi all, i just got an email from our Telecom Team, with a ZIP File including a lot of MIB and MY Files for our Avaya Equipment.So i searched the Wiki and Community Page how to add this. I found , that i need to go to MID Server -> SNMP MIB, Create a ...
Resolved! Can you turn off the BR's while running a background script?
I need to make a lot of changes to a table after moving it under the task table... is there a command you can put at the top of a background script to make it not run the business rules during the updates?I would rather not have to disable them all.....
How to change the URL of service now instance?
Hello All,We would like to change the URL of our production instance.Old URL: https://companyprod.service-now.com New URL: https://my.company.comAfter the new URL is created,the old should also continue to work.Please help on what should be done to p...
Need help to build a script to divide two integer fields
How do you divide two integer fields to get a value in a separate field? For example, field1=10, field2=5. I want to divide field1 from field2 and have the value in field3.
Resolved! How to read data from the history tables
Hi ServiceNow Developers, I am facing the following situation: a business rule ran accidentally in production and caused one field (closed_at in the rm_enhancement table) to be updated incorrectly. This happened about a week ago when we did a produc...
Simulating multiple session logins using JMeter
I am trying to monitor system performance during multiple sessions logged in at the same time (over 100). I need to simulate the connection of multiple users performing simple tasks on a ServiceNow instance and be able to view the overall system res...
UI action on a reference field
I'm a newbie learning scripting. I want to add a UI action to a form. This UI action adds a button when a field contains the word Test. The word, Test, is selected from a list of services available to a certain user. When I add the condition ...
Resolved! ServiceNow Partners Tiering
At Knowledge conferences, all partners are divided into the following groups: Premier, Platinum, Gold, Silver, Bronze. Whereas on the ServiceNow website, partners are divided into the following three tiers: Authorized, Master, and Preferred. What is ...
Resolved! Auto-close Service Catalog tasks after certain period of time
How would I go about setting something up (Business Rule, something else?) that will auto-close all open Tasks from the Service Catalog (sc_task) after a certain duration of time? Our workflows are set to complete the entire REQ after all tasks are c...
Resolved! Adding OIDs to SNMP Probe and configuring Output
So I added two OIDs to Discovery's SNMP System OIDsRan a Discovery and saw those OIDs in the Discovery log I think Discovery is pulling the information I need, but I can't get it to output. I've tried creating a field in the form section, but I can'...
Does Visual Task Board interact with task.state?
In my instance it appears that dragging tasks across the lanes doesn't impact the ticket state. I had assumed there would be an interaction between attributes default_close_state and default_work_state attributes and the "Doing" and "Done" lanes. ...
Verizon eBonding Service
My company recently started using Service Now for Incident, Change, Knowledge and Service Catalog. We use Verizon as our main telecommunications carrier and are looking into the Verizon eBonding service that is available for Service Now. We looked at...
Resolved! condition script on content management - dynamic block
Hi, We need to restrict access on our ess portal to people who are members of one of three possible departments (not roles or groups) and admin users. We've looked at doing this by adding a condition to the block - dynamic content, by checking the ...
Resolved! Displaying workflow stages in the form header
Hi All If I'd like to display workflow stages in the form header of problem / incident records, how can I do that? I'd like to have similar stage indicators that are used in catalogue item requests, here is an example below from a demo instance. The...
