Hierarchy of Client Script, UI Policy and Business Rule and ACL
Does anyone know the hierarchy, say ACL says read/write, then i have a script to say readonly. What will apply? Same with others, UI Policy and Client Script, what will be applied.
Forum Posts
Resolved! How to create manual business service?
Hi,I am trying to create manual business service in Helsinki but unable to show it in proper format.it should appear as belowTest(business service)App1 App2 APP3( Bservice connected to Applications)DB1 (Application is connected to Database)Node(Dat...
Resolved! I had a request to change the Flag Article button to Report Article within knowledge Base articles, after reading around in the ServiceNow community, I located that this can be done by editing the UI Script — KBViewArticle, However with my JavaScri
I had a request to change the Flag Article button to ReportArticle within knowledge Base articles, after reading around in the ServiceNowcommunity, I located that this can be done by editing the UI Script —KBViewArticleHowever with my JavaScript skil...
How do I change the CSV file delimiter from a comma "," to a carrot "^"?
Hi. We are exporting data as a CSV (customer requires it) but we can't use a comma as one of the fields is a comments field which is full of commas. I want to use a carrot ^, since this is not a common character.how do I change or set the delimit...
Discovery classifies the device correctly - "Active, Windows Cluster VIP" but no CI is created.
When discovering a virtual IP address on our network, discovery classifies the device correctly - "Active, Windows Cluster VIP" but no CI is created. How can I get these VIPs into ServiceNow. The use case is a user who wants to dump a database an...
How to show the ServiceNow dashboard in sharepoint
Hi, I have a report in ServiceNow and would like to show the same on sharepoint site?page viewer webpart (iframe) is not working with the the servicenow url.may i know any other way of integrating this (with out third party tools)?Tried with the java...
Canon Model OIDs
When I run an initial Discovery on Canon MFD's, I always get back an Unknown model when it's created. Looking at the OID's, every Canon model is the has the same sysObjectID OID, so I can't create an SNMP classifier to create the correct model. How c...
Resolved! Assets in the consumed state
What is controlling an asset in the "consumed" state forcing the entire form to be read only? I have checked all ACLs, Business Rules, Client Scripts, UI Policies and Data Policies and nothing is showing signs of what would be controlling this. S...
Cluster configuration not working
Hello guys,I'm trying to configure a high availability schema in our SN instance for orchestration. So I started looking into capabilities. The thing is that for themselves they don't seem to do anything. Then I read that capabilities work inside IP ...
Resolved! FQDN Node value not mapping to Configuration Item
I'm having an issue where I'm passing a server FQDN as the node field value into the em_event table records, and the value is not being mapped to the existing server CI.Here is the message I'm seeing in the Processing Notes field of the em_event reco...
How could you get the risk assessment to calculate automatically?
How would you get the risk assessment calculate on a change request to populate as soon as you click submit on the assessment so you don't then need to click the UI action to calculate? I tried piecing both the UI actions together (see below) but it...
Reporting on self service ticket
Hi All,I am new to service now. I manage two service desks, However there is a challenge I face with reporting and none around me seem to have an answer.60% of the tickets are raised through Self service . Self service ticket is assigned to our que...
Resolved! how to identify if a field has ui policy or business rule etc. ??
I am unable to find Web Services check box in a Business Rule form, however it can be seen in Form Layout list.I feel like if it has any business rule or ui policy to appear in certain condition !!Can someone let me know how to identify if a field ha...
Difference between software package & software model table
Hi I am working on Calgary version of service now and have Service Now discovery in place. we are going to use SNOW discovery for software license management. When I started my discovery on window servers, some of the software data is getting popu...
Clusters and Discovery
When several midservers are grouped in a cluster, when you want to use these in a discovery schedule you put the name of one of the midservers in the cluster into the "MID Server:" name in the discovery schedule.Say I create a cluster (type load bala...
