Can anyone explain how to integrate SCOM with ServiceNow Connector in event management process?

[Ramya13]

Can anyone explain how to integrate SCOM with ServiceNow Connector in the Event Management process?

[Rahul Priyadars]

Steps and details are given in Service Now Docs

https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/event-management/task/t_EMConfigureSCOMConnector.html

https://community.servicenow.com/community?id=community_question&sys_id=0aa08365db98dbc01dcaf3231f961977

if you have any specific query on this let us know.

Regards

RP

[Ramya13]

When I test the connector instance. I am getting this below error message. Can anyone help me on this.

EVENTS
-------------------------------------------------------------
Failed to connect to SCOM on test connector. Response is null

[Rahul Priyadars]

Make Sure SCOM User Id and Password is Working

from Mid Server Host --> SCOM is reachable 

Regards

RP 

[Ramya13]

I have a doubt, Can you please confirm?

Do we need to create SCOM userID and Password in ServiceNow or SCOM?

We have created below in ServiceNow:

1. Created connector instance for SCOM

2. Created basic-auth credentials for SCOM in ServiceNow

3. Added SCOM Host IP address and Mid server in connector instance

Do I miss anything in the SCOM and ServiceNow configuration?