Can anyone help me know why getting the error " Type cmdb_ci_firewall_device_palo_alto cannot be created since there are no attributes defined? Debug pattern to understand why no attributes have been assigned."

[Revathi Kotha]

Can anyone help me know why getting the error " Type cmdb_ci_firewall_device_palo_alto cannot be created since there are no attributes defined? Debug pattern to understand why no attributes have been assigned."

[Rahul Priyadars]

As per discovery which pattern it is referring to you find this in Discovery Log?

See if there document helps you- https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/refer...

Regards

RP

[Veeru Chinta]

Most Probable Cause: Missing firewall patterns in the following pre-execution scripts.

1. SNMP Hosts - Pre Launch
2. Fetch Hostname Formatting Attributes

If "Next Generation Palo Alto Firewall" pattern is not added in these pre-execution scripts follow the below steps.
Filter navigator-> pre post processing -> open the below pre-execution scripts -> check pattern list -> cloick on unlock patterns ->add Next Generation Palo Alto Firewall patern .

After syncing with MidServer, run the discovery

Still, the issue is not resolved please raise a case with our support team.

[Revathi Kotha]

Hi Veeru,

As per your instructions,  I have created a pattern called "Pal alto." Still getting the same issue(Please see the attached screen shot). I am new to ITOM. Please let me know if I miss anything here.

[Veeru Chinta · Accepted solution]

Hi Revathi

Please check the following existing pre-execution scripts and add if  "Next Generation Palo Alto Firewall" pattern is missing in the pattern/s list.

1. SNMP Hosts - Pre Launch

2. Fetch Hostname Formatting Attribute 

Thanks,

veeru