- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-07-2014 02:02 AM
Hello everyone. I am trying to think of the best approach for building new request forms for a different area of the business. It will be in the style of an Order Guide so the user can complete an initial form followed by several other forms depending on their selections. These forms should appear as separate requests like they to with Catalog Item, i.e. a Requested Item with different variables depending on the item chosen. I don't really want to create a Catalog Item as it will use the Requested Item table which has many fields not related to this area of the business, e.g. Service and Resolution etc. I am considering creating a new Application that extends off of the Task table, however I want to be able to create forms that work the same as the Order Guide and Catalog Items as stated above. Can I put the Variable Editor on extended Task tables? If so, how (it doesn't appear on the Slush Bucket for fields I can add to the table)? Is there a better way to do this? Any advice would be much appreciated.
Solved! Go to Solution.
- Labels:
-
Service Mapping

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-07-2014 03:46 AM
Yes you can.
There are two types of "Formatters" for Variable Editor, one used in Incident and Change, and the one used in Requested item and Catalog Task. (not sure what the difference is)
To make either one available to this new table go to System UI -> Formatters and look for Incident Variable Editor for example, then create an identical one for your custom table.
That should help out.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-29-2019 05:31 PM
I've given up on this, since ServiceNow HI Support is telling me this isn't possible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-25-2024 02:54 AM
old post, nut I have figured out that is is actually quite simple to work with Variables in FLOW Designer
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-11-2021 09:14 AM
Hi Kent.
Did you find a solution for your issue?