Can't debug a Extension Section, "Make sure the steps are compatible with the current attributes and variables values."
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10-06-2020 11:48 PM
Hello,
I'm very new to ServiceNow discovery and trying to learn here. 🙂
I've tried to create an extension section under the pattern "Windows OS - Desktop" and whatever step I add, i get this:
"Test failed: Make sure the steps are compatible with the current attributes and variables values."
If I run a discovery with the pattern it fails at the last step with:
"Identification Engine: Discovery status is FAILURE, Discovery using patterns failed due to lack of existence of the main CI type in the results. Check the discovery logs for more details."
Even if I only create a variable in 1 step, it still fails. I've looked at some youtube videos and read a lot online, all guides on extension section is really simple and easy. What am I doing wrong?
Thanks!
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10-07-2020 09:20 AM
Set parameter value will need a reference from identification section meaning it needs some reference of CI from identification section.
Will check this now.
Thanks,
Ashutosh
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10-08-2020 02:43 AM
I tried with a parse command line with just "echo hello" and added it to a field. Got the same error there.
/Fredric

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10-08-2020 04:54 AM
This is not good. I have done extension of pattern few times and never got this issue.
if you want to connect shoot an email ashu759@gmail.com and we will check.
Thanks,
Ashutosh
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10-20-2020 01:43 AM
I've tried to clear everything that i've done and I'm still having the problem. Got any tips to try?
/Fredric
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10-20-2020 02:19 AM
I looked around in all logs and I found (I removed the IP, its our firewall IP):
"
Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: discovery, error: Failed to establish SNMP connection to host *IP ADDRESS*. Check that host is accessible and correct credentials are defined.
"
and:
"
Identification Engine: Discovery status is FAILURE, Discovery using patterns failed due to lack of existence of the main CI type in the results. Check the discovery logs for more details.
"
I don't know why discovery tries to snmp to our firewall when I debug directly to a computer?
/Fredric