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Can't debug a Extension Section, "Make sure the steps are compatible with the current attributes and variables values."

Fredric Melcher
Kilo Contributor

Hello, 
I'm very new to ServiceNow discovery and trying to learn here. 🙂 

I've tried to create an extension section under the pattern "Windows OS - Desktop" and whatever step I add, i get this:
"Test failed: Make sure the steps are compatible with the current attributes and variables values."

If I run a discovery with the pattern it fails at the last step with:
"Identification Engine: Discovery status is FAILURE, Discovery using patterns failed due to lack of existence of the main CI type in the results. Check the discovery logs for more details."

Even if I only create a variable in 1 step, it still fails. I've looked at some youtube videos and read a lot online, all guides on extension section is really simple and easy. What am I doing wrong?

Thanks! 

 

22 REPLIES 22

Set parameter value will need a reference from identification section meaning it needs some reference of CI from identification section.

Will check this now.

Thanks,
Ashutosh

I tried with a parse command line with just "echo hello" and added it to a field. Got the same error there. 

/Fredric

This is not good. I have done extension of pattern few times and never got this issue.


if you want to connect shoot an email ashu759@gmail.com and we will check.


Thanks,
Ashutosh

I've tried to clear everything that i've done and I'm still having the problem. Got any tips to try? 

 

/Fredric

I looked around in all logs and I found (I removed the IP, its our firewall IP):

"
Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: discovery, error: Failed to establish SNMP connection to host *IP ADDRESS*. Check that host is accessible and correct credentials are defined.
"

and:

"
Identification Engine: Discovery status is FAILURE, Discovery using patterns failed due to lack of existence of the main CI type in the results. Check the discovery logs for more details. 
"

I don't know why discovery tries to snmp to our firewall when I debug directly to a computer? 


/Fredric