Can you clone/copy a change request?

[jmbrake]

Is there a way to take a past change request either approved, cancelled or in waiting approval state and copy it.   From there change the dates and submit it as new?

[ramak]

Hi Dimitar, is there any way to set the new change view to a particular view? As I want this clone change feature only for changes in a particular view and they should also redirect to the same view and not the default view as this would mean a lot of fields would be invisible even though it has been copied.

Your thoughts please

[d_cammack]

Hello Mark,

My first thought would be to ask if the record used to clone another was in a closed state,   This would fall under a UI policy that may be in place to make fields read-only when the state is closed.   Are the other fields custom fields or OOB?  

A UI policy could also be in place to make the description field read-only if the request state is set to approved... so that changes cannot be made to the description of the request after it was approved.  

Thanks,
David

[Paul Porter]

I'm working on cloning an Incident but the only part that's is preventing me from releasing is that I can't figure out how to have initialized record remain open and unsubmitted so small adjustments can be made before its submitted and inserted into the database.

[poyntzj]

Hi Paul

In this case I would ensure that active is not copied (or set to true) and that the state field is set to 1 for new.

[Paul Porter]

I'm not copying the Active attribute (at least that I know of) and regardless of what value I set state to (1=New, 2=Active), I can't get the newly populated Incident form to appear unless its inserted.   As you can see in my script, I have the insert command on line 12, but without that line, the new form doesn't appear at all.   In the form I'm showing here, I also realize the action statements would only return a URL only if the record is actually inserted.

var newinc = new GlideRecord('incident');

newinc.initialize();

newinc.short_description = current.short_description;

newinc.assignment_group.setDisplayValue("Operators");

newinc.u_incident_type = "Network";

newinc.u_incident_subtype = "Problem Report";

newinc.category = "Network Connectivity";

newinc.u_reporting_method = "Email";

newinc.state.setValue(1);

newinc.insert();

gs.addInfoMessage('Incident created as clone.   Make your adjustments and Submit');

//gs.addInfoMessage('Incident ' + newinc.number + ' created as clone.');

action.setRedirectURL(newinc);

action.setReturnURL(current);

Ive been working on a UI Action to invoke a Record Producer, but not having much luck there either.