Changing the Stages

[rburgering]

Hi,

In the Service Catalog - Request Items a 'Stage' field is available. This stage field is used to represent the Workflow. This Workflow seems always to start with 'Waiting for Approval' , even if no approval was necessary or if an approval is still to come (on task level).

What I would like to do: replace 'Waiting for approval' for 'Submitted'.

What I did:
- Changed the message in System UI (no luck);
- Changed the Choice option for the stage field (no luck).

Anyone any idea on how to target this?

Thanks!

[paul_murphy]

For workflow, look at these lines in the same rule

   if (current.approval == 'not requested') {
      c = answer.add('waiting_for_approval', gs.getMessage("Waiting for Request Approval"));
      c.setImage("images/workflow_requested.gifx");
     
   } else if (current.approval == 'requested') {
      c = answer.add('request_approved', gs.getMessage("Request Approved"));
      c.setImage("images/workflow_approved.gifx");
     
   } else if (current.approval == 'approved') {
      c = answer.add('approved', gs.getMessage("Approved"));
      c.setImage("images/workflow_approved.gifx");
  
   } else if (current.approval == 'rejected') {
      c = answer.add("rejected", gs.getMessage("Request Rejected"));
      c.setImage("images/workflow_approval_rejected.gifx");
     
   } else if (isRejected) {
      c = answer.add("rejected", gs.getMessage("Rejected"));
      c.setImage("images/workflow_approval_rejected.gifx");
   }

[rburgering]

I'm sorry Paul, but I do not see that code in the rule. It's not present in our system, nor in /demo......

What business rule are you referring to?

[paul_murphy]

Sorry, I assumed you activated the workflow plugin. I just tested in /demo and commenting out that line should still work

//  answer.add("waiting_for_approval", gs.getMessage("Waiting for Approval")); // always add this

[rburgering]

Commenting out that line is removing the step from the list. That's not what we want.

I want the message 'Approved' to change to 'Submitted'. Now, trying to change the 'waiting for approval' message, we effectively change the wrong entry. Once a Request is approved, the first stage in the list is 'Approved' and it is not controlled with the business rule mentioned before........