CI Install Status not updating to Installed after successful discovery

Akshatha Balla1
Tera Contributor

‎07-26-2023 11:40 AM

Hi,

 

We have an integration with Ansible to create Linux  server records in CMDB during deployment much before it is scanned by ServiceNow. It adds just the basic information of name, serial and manufacturer and adds the CI in Install Status of 'In Stock' . When it is subsequently discovered by ServiceNow, it populates the remaining fields, and moves it from 'In Stock' to 'Installed' with no customization. There has been no problem with reconciliation.

 

Now, when we have extended the same to Windows server, the Install Status still remains in 'In Stock' and does not move to Installed despite successful discovery, the rest of the details are coming in fine.

 

I want to understand how ServiceNow populates installed field and how it is changed from one state to another OOB, without any customization.

 

 

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7 REPLIES 7

Akshatha Balla1
Tera Contributor
In response to Rinkus

‎07-31-2023 06:23 AM

They're the same, there's no difference

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doug_schulze
ServiceNow Employee
ServiceNow Employee

‎07-31-2023 03:33 PM

We only set install status (1) on insert, if the record is already there that value is not updated.

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Rahul Priyadars
Giga Sage
Giga Sage

‎07-31-2023 08:52 PM

See if This KB helps you.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1213467

 

Regards

RP

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