CI Location is getting overridden through Discovery

[Anil Karthik N]

Hi All,

I have 2 Discovery schedules created with respective locations.

Schedule  - Location

HDL          - Hyd

DDL          - Dlh

Now, I have IP address 'X' is part of HDL schedule. When my discovery schedules are running. Location field on my CI with IP address 'X' is geting updated as Hyd. Later it is getting overidden by Dlh, but ip address 'X' is not part of DDL schedule. My ci is IP Switch class. Any suggestions here how can I fix this.

Thanks in advance

[Rahul Priyadars]

When u see the Audit Trail - Which User Its Updated By?

I still feel IP is common in two schedules unless its some local customization done in ur env.

Here is how Location is Updated OOTB from Discovery Schedule-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864114

Regards

RP

[Anil Karthik N]

Hi Rahul,

I have checked Audit trail it was updated by Discovery.

I still feel IP is common in two schedules unless its some local customization done in ur env. --> We don't have IP's common in both and no customization done in our env.

[Rahul Priyadars]

What you do - If Discovery User is doing then u need to Find which schedule is doing re-Update.

Regards

RP

[David A2]

Anil,

I've had this happen to me in the past when a transit subnet or stretch VLAN are added as a part of a discovery schedule. Those subnets can be excluded from discovery since they aren't the 'owners' of any IP addresses, but just a pathway to a different subnet. Your network team should be able to provide you a list of those types of subnets to remove.