CI Owners

[michaelwatts]

How have you and/or your organization addressed the issue of populating the (owned by, managed by and assigned to) fields in the CMDB as these can change often due to various reasons?

[tim_sewell]

Hey Berny,

The Technical Services table uses a CMDB query to associate CIs to Services rather than the top-down discovery on the Business Services table.   We had several apps without a standard URL entry point, but fortunately, all of the servers used the same naming convention.   Rather than trying to create individual TCP entry points for all 100 servers associated to an app, we just used a query on the server table.   The associations are all placed in the same table, whether it comes from Technical or Business Services tables, so it worked out well for us to export the data still.

For example, lets say we have an app called CRM that has 3 servers:   srvCRM01, srvCRM02, and srvCRM03.   In the Business Services table, we would need to create 3 TCP entry points to map this out.   Instead we moved the CRM app to the Technical Services table, and used a query on cmdb_ci_server where name contains "crm".   You don't just have to use name either, it could be any query you want to build on the entire CMDB..   We struck mapping gold when I found this

Hope this helps!

[bernyalvarado]

Ah ok. Yes. I know understand what you mean.

Indeed, perhaps there's a gap in existing documentation to outline the great business value of technical services. Thanks a lot for sharing.