Cisco SMARTnet integration

[alimacleod]

We are looking for anyone that has done a data pull from Cisco SMARTnet to bring in CI and Asset records for the network devices under support.

What options are there for bringing the data into Service Now?

[Jace Benson]

I haven't worked with Cisco SMARTnet before but after a quick search for "Cisco SMARTnet rest soap" and "Cisco SMARTnet api" I only saw two posts that look promising but they were responded to because "That question is deep and you need to talk to an employee" SmartNet SDK or API? | Additional Communities | Cisco Support Community | 4571 | 12460761

Anyways there's a few ways to bring data into Servicenow.

If you want SN to invoke the calls;

• The best imo is using web services, either REST or SOAP.   This allows you to tell SN to invoke the connection and transform the data appropriately.   However, the tool needs to have an api to allow such a connection.   REST that isn't entirely true but you would need to scrape the page then and that's not ideal
• Database connection - if you have access to the database, you can connect over the JDBC connection in data sources.   Like the web services this requires little manual work once set up as you can give SN custom queries and the like to pull out whatever data you need.
• By file, if you can export the data from SMARTnet into a csv or xls file, you import it manually (as a data source) and then transform it if necessary to the appropriate tables.

If you want SMARTnet to invoke the calls

• If SMARTnet can send a rest or soap message on insert/update you can easily connect to your instance and have it import data as it.
• If SMARTnet can send email you can have it mail your instance and have your instance generate records appropriately

Hopefully this helps!

[kellyobrien]

Alasdair,

This is a HUGE struggle for our team right now too. We are trying to do the same exact thing. Please keep me posted if you get an idea around how to do this...

Thanks!!!