Citrix XenServer discovery in ServiceNow

[Hanumant Madan1]

Dear All,

Our customer has Citrix XenServer. we are not able to find any ways to discover XenServer in ServiceNow, has anyone done this in ServiceNow, and what was the approach to discover the same.

Below is some more details of XenServer.

Citrix XenServer also known as Citrix Hypervisor. It's a Hypervisor with some similarities to VMWare. XenServer is more considered an appliance.

Some Linux commands works, but Xen has its own command line set of commands as well. Citrix does not support making any changes to the operating systems and you can't install any software on it either.

We use a console called XenCenter to access XenServer. We do have ability to SSH/WINSCP over to the hosts as well for specific use cases.

Regards,

HM

[Praveen Thakur]

Hi Hanumant,
We have recently finished the development [ssh and Xen based commands] for the same and hopefully you should be able to get it soon.

Quick solution: As a customization you can create your own library and execute the commands to get the relevant data for each of its components.

Thanks,
Praveen T

[Hanumant Madan1]

Hi Praveen,

Thanks for the response!

By when can we expect the release of this feature.

Secondly, I am very much new to Now platform, it would be good if you can point me towards some documents/approach/steps to create own libraries for getting Xen servers discovered.

Regards,

Hanumant

[Praveen Thakur · Accepted solution]

Hi Hanumant ,

About release: It's already in pipeline.
You can refer this article to get idea about how to create a new or modify existing pattern.
Create/Modify Pattern
Anything that you add under extension section of any pattern [say Linux Server] will be a share library.
Extending patterns

Additional Resources : How to create Application Pattern

Tips while you create any extension to pattern: Discovery user should be able to connect/execute commands to your new application/program.

Thanks,
Praveen T