Hi When an alert is closed or reopened we will get a work note in the associated incident, like this:"The related alert Alert4069506 state is now Reopen" "The related alert Alert4069506 state is now Closed" This can cause a huge number of work notes ...
Quick discovery question. When SNOW discovery looks for routers and switches, doesn't it create associated router interfaces and switchports based on the use/configuration of that port. So you could end up with a router or switch having both router i...
Hi All, Wanted to understand if we are not subscribing for the ITOM Discovery License , do we not have access to CMDB tables with ITSM pro alone.? want to know the if we can work maintaining the CMDB table without Discovery.
Hi, I'm trying to implement the SCCM with the help of Service Graph. The following actions taken and I can connect the SCCM database. 1. Installed the SG- Graph plugin 2. Enabled the set up and tested the connection. It's success. 3. In Data Source, ...
Hello everyone, I have to register on CMDB "CISCO 7940" IP VOIP telephone. I found the OID to create on ServiceNow platform: http://oidref.com/1.3.6.1.4.1.9.9.439.1.1.1 but, when I create a new record below SNMP System OID, what is the table to be u...
Hi I have a script file where we need to execute this query commands on Mysql database server. And our instance is integrated with jdbc and now may I know how to connect with Database and where can I place this script file so that to get the output. ...
Hi, Could you please help how can we change the state of event to Ignored instead of processing when Ignore Event rule is applied We generally create an ignore event rule by selecting 'Ignore event that matches this filter' in Event filter but could ...
Hi Community , we are using Robust transform map to populate the target table but we have to transform those record's only where the staging table field (Caption) contain "Server". and we are using OOTB Robust transform map integration , Robust trans...
Hi All, We created a new field to capture server alias name. How to get the server alias name from Discovery ? Currently we are using probes and sensors for discovery.
Hello Experts, We are using ServiceNow discovery to discover devices and applications in our internal network + resources hosted in the Cloud (Azure). Our Infra team has reached out asking us to confirm the below: 'We need to apply NSG rules on all w...
Hi Team, We have integrated checkmk with service now and the User has been provided ITIL role and is able to create the Incidents,but we are seeing this message Could not resolve incident because of missing context information. Maybe the user used ...
I know that installing SAM has changed discovery so that when it detects software it now updates the cmdb_sam_sw_install table Does anyone know what the actual mechanism is to make this change ? I have a client who for various reasons need the origin...
i read from docs but its not getting.
Hi, We have a lot of servers we need to add dynamically to a Dynamic CI Group, so they can be added automatically to a change request when e.g. patching the servers. (This is ootb funtionallity.) The servers are in Azure and are tagged there, so the...
In my scenario, I want to cluster two MID servers from different cloud environments (AWS and Azure) in a failover MID Server cluster to create redundancy if one environment becomes unavailable. The MID servers run on Windows hosts located in differen...
