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Resolved! AWS .Discovery using IAM Role

I have setup the environment for IAM role based Cloud discovery for AWS , however post service account creation im not able to discover the datacenter which is the first step . not sure of the issue here im facing, earlier search found that its due t...

Sonu by Tera Guru
  • 1350 Views
  • 3 replies
  • 3 helpfuls

Resolved! IRE - block Discovery from changing Manufacturer/Model on hardware

We want to block Discovery from changing the Manufacturer and Model.  For example, if we have a desktop Computer of DELL Optiplex 7020 MT we don't want Discovery resetting it to Dell Inc. OptiPlex 7020 .  I created an IRE rule on Hardware (and on Com...

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David77 by Giga Guru
  • 1435 Views
  • 3 replies
  • 1 helpfuls

Why are Virtual Desktop CI's being classified as Computer CI's

Virtual Desktop CI's are being discovered and the IRE classifies them as Computer CI's.  This caused major overhead for asset management because these are not assets.  The Virtual Desktop CI class does not create an asset; which is desirable. How do ...

Brian43 by Tera Contributor
  • 770 Views
  • 1 replies
  • 0 helpfuls

Resolved! Discovery with Microsoft JEA - some questions

[Rome] I have set up JEA discovery in a limited test environment and successfully discovered 3 VMware VMs. So I have the basics figured out. Now I have to think about deploying at larger scale, and I have questions. 1.  I understand that the MID serv...

Bob D by Tera Expert
  • 1587 Views
  • 1 replies
  • 3 helpfuls

Is it ok to clone from Test instance to Production

I will be making a big change at the CI level as we have re-written our JAMF Import process.  This will re-classify the CI's by adding prefixes, ( historical& retired data).  There a new tables and other new functions as well. My developer tells me i...

Donna12 by Tera Guru
  • 839 Views
  • 3 replies
  • 4 helpfuls

Re-conciliation Rule is not working as expected

HI,I have a requirement to not update few attributes like modelID, manufacturer, chassis type etc when the discovery source is SG-SCCM or SG-Intune, I have created a re-con rule but that is not working.. we don't have any other re-con rule written on...

Manasa23 by Tera Contributor
  • 548 Views
  • 2 replies
  • 1 helpfuls

How Discovery range sets are related to Discovery schedules ?

Hi All ,    can someone help me understand how Discovery range sets is related to Discovery sets .  First i thought it's a related list so tried to findi it in relationship table , but  i didn't see it  there . Where is it residing and how is it link...

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vahini by Giga Guru
  • 3294 Views
  • 5 replies
  • 6 helpfuls

How to connect Event Management to VROPS?

Does anyone have experience sending alerts or connecting Event Management from a cloud hosted version of VROPs 8.5x?   I'm working with a customer and they are telling me that sending alerts via REST api is not feasible b/c its a deprecated feature. ...

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Ryan Lee2 by ServiceNow Employee
  • 1516 Views
  • 4 replies
  • 0 helpfuls