How do I permanently delete a workflow...?
Seems like a silly question, I know, but there is no "Delete" option except for Checked out versions of workflows. I have several inactive workflows which need to be deleted in order to clean up the list.
Forum Posts
SNMP Traps not appearing as Events
Hi, I've set up a SNMP Listener (snmpV2) and its now started on the default ServiceNow port 1162. The traps are being send to the MID Server but they're not showing up in the Events (em_event) table. These are custom SNMP Traps, I've set the MIB fil...
Call multiple functions in client script from script include
I have two fields in a form. My requirement is, I've to get values selected in Business services (cmdb_ci_service) and environment(cmdb_ci_environment) field as shown below picture. Both the fields belong to different tables. And show/populate th...
Can you use an API to pull data from a CMDB Query builder query?
We would like to extract relationship data from the CMDB using an API. The best way I can think of is to create a query using the CMDB query builder and if possible run the query using an API. I have searched and can find no information on whether th...
How to improve CMDB de-duplication part one
I may be looking in the wrong places, but it seems like there isn't a lot of information about how to get the most out of the reconciliation tools for the CMDB Health Dashboard. This post is going to be the start of a journey through setting up and c...
Event field mapping - Assignment group field
Hello Team, I have a requirement that, I need to populate assignment group in the alert&incident based on the assignment group which is coming from event source. Payload: Customer Payload={ "account_id": "$ACCOUNT_ID", "account_name": "$ACCOUNT_NAM...
How do I attach a Knowledge article automatically to an incident via event management?
Experts - How do I attach a Knowledge article automatically to an incident via event management without creating new subflow everytime for every alert rule. Case scenario - we have many alert rules in place which create incidents getting assigned to ...
Discovery support for Ciphers to hmac-sha2-512-etm@openssh.com,hmac-sha2-256-etm@openssh.com
hi I am getting below error when i am trying to run discovery for SUSE 15.1 devices. error="Cannot connect, status is SSH_CONNECTION_FAILURE. Could not agree on client-to-server MAC algorithm Client: [hmac-sha2-256, hmac-sha1, hmac-sha2-512, hma...
Resolved! How to tell when mid server pattern sync is completed
After clicking "Pattern Syn to Mid" button on the MID Server form, you get a message saying "Running pattern sync in background". So my question is: how can we tell when pattern sync has completed? At previous versions, you could see a message in low...
Resolved! Flow Designer - Powershell step - dealing with credentials
Hi all, I'm currently configuring an Action within a subflow that calls an API to close an event. To do so I'm using the midserver and the powershell step so I can call the API from the midserver. The script for now uses a hardcoded basic Auth in the...
Resolved! Identify the associated CI for a certificate
Hi All, I have a requirement where I need to fetch the owner of the server on which the certificate is present. Please let me know if there is any field or table where i can get the information from. The actual requirement is to send email notificati...
Hi, How many attempts will be there for CIS-Discovery Certification exam and Event management exam?
If anyone have cleared any of those exams please help me to clear both exams.
how records get deleted on svc_ci and svc_model_assoc_ci tables.
In my project there is a BR written when operational status on cmdb_ci (in particular I am looking for server table record) record changes to retired , the cmdb_rel_ci records for that CI (be parent or child) are deleted. This in turn is deleting th...
EUC devices discovery
Hi Team - We have EUC devices(Desktop, Laptops, Tablets) to be discovered as part of deliverables. Would like to understand what is the best approach procs and crons if we have to go proceed with any one of the below options. 1) Credential based disc...
Discovery not populating OS Domain for linux servers
Hello, Can someone help on why discovery is not populating OS Domain information for linux servers? We checked in the Pattern and found no logic is present to map the OS Domain. If anyone of you come across the same issue, Please suggest. Thank...
