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Closing alert should resolve incident automatically

Kumar54
Tera Contributor

In event management settings closing alerts was set to resolve incidents automatically but i see no incidents getting resolved though the alert is closed?

1 ACCEPTED SOLUTION

Hi,

Raise HI Ticket.

Thanks,
Ashutosh

View solution in original post

10 REPLIES 10

VaranAwesomenow
Mega Sage

The name of BR is

Close associated incident | Business Rule | ServiceNow (service-now.com)
existing condition : 
((previous.state != 'Closed' && current.state == 'Closed')||(previous.severity != '5' && current.severity == '5') ||(previous.severity != '0' && current.severity == '0')) && current.incident !='NULL' && current.incident !='' && current.incident !=null
which translates to
      If Alert gets closed or
       if Alert severity changes to either OK or Clear
      AND
incident is not empty.