cloud management Platform (CMP) use cases

[Sumeet Verma1]

Hi Folks,

we've our CMP setup in Service Now and we could do some basic stuffs like Provisioning, Billing, Discovery etc provided in OOTB.

i'm looking for some real use case that can be integrated and used from service now to deploy into AWS, Azure, GCP etc...

one of the example is integrating Alexa with Service Now and use it from Service Now. do anyone have more use cases from any category. thanks...

[Ashutosh Munot1]

Hi,

Cloud management i.e. CMP can be used for:

1) Virtual Machine provisioning.

2) Installing Applications like SCCM client, Oracle DB,etc on VM.

3) Do reporting on Azure billing data, AWS billing data.

4) VMWare provisioning.

5) Start, stop, decommissioning of VM.

Thanks,
Ashutosh

[Venky VA]

Hi Sumit,

Apart from basic provisioning/Billing use-cases CMP has the following capabilities as well.   

• Supports cloud events like AWS SNS, azure alerts and VMware events.
• You can deploy ARM/CFT/GDM/Terraform templates.
• You Integrate configuration management tools like Chef/Ansible and deploy cookbooks and playbooks.

FYI:

In CMP team RD team has successfully integrated Alexa with Service Now and deployed CMP workloads on AWS.

Thanks

Venky

[Sumeet Verma1]

thanks for this....

however we have already done all above in our CMP. (Alexa, Config Mgmt, Provissioning, cloud disco and all those available in CMP)

i was keen to know if someone has done any other use case from Service Now by integrating into CMP platform which is been done in AWS cloud and not present in CMP so far..

1. one of example from my side is - Rebooting a VM based on alerts appear in SN from AWS via cloudwatch, this call automation to be done in SN...

2. another example - launching a DR environment thru Cloud Formation from CMP into AWS based on certain scenarios.

3. doing auto scaling from CMP to AWS.

so my needs are bit custom development which should sit on top of OOB CMP setup which is already been done. thanks...

[Ganesh Bhat]

Hi Sumeet,

Certain special use-cases are CICD cases with CMP/CPG.

1. Your CI-CD pipeline can be simplified by having CMP provisioning your infrastructure and also deploy the artifact on the same.
2. Whenever there is a change in your IaC ( terraform, CFT, ARM templete ) modification, it can create new version or new catalog item and expose to your users.
3. We have tools that can help you to generate array of day2 operations, provided with swagger spec. You can have as many number of Day2 operations on resources, examples could be installation of softwares, deploying artifacts, management of brownfield ( not provisioned with CMP/CPG) resources as well.