CMDB data cleanup and optimization

[Manish2]

Dear Team,

When i am analyzing the CMDB data then found there are many duplicate record exist. I would like to understand what could be the best approach to stream line below process to avoid such issue.

Commissioning new CI.

De-commissioning CI.

Discovery of CI if integrated with monitoring solution.

Any updates from monitoring solution.

Thanks,

Manish 

[adilrathore]

You need to review deduplication tasks to determine which CIs should remain active and which of the duplicate CIs in the Duplicate Audit Results lists are stale or incorrect. 

Review de-duplication tasks

What is the information you want to have vis-a-vis duplicates and monitoring solution?

[Ashutosh Munot1]

HI,

What i will suggest is to make use of CMDB health Metric for duplicate issue. First Make sure you removed or taken care of duplicate CI then only start commissioning new CI so your workload will be reduced.

Now in one of my solution's i made use of Data Certification as well. Where you create task for respective teams to take look into this duplicate CI issue. You can also create a task in CMDB Health metric.

We have seen many monitoring tools which can help you create a CI if they are absent in CMDB. We used Splunk and SCOM for this. Via Event management you can create a CI if it is not present in serviceNOw.

Thanks,
Ashutosh

[Ashutosh Munot1]

Hi,

Please close this thread if answered.

Thanks,
Ashutosh

[Manish2 · Accepted solution]

Thanks for the response.