Event Field Mapping - Acknowledged
Is it technically possible to set the Acknowledged field of an Alert to true, using Event Field Mapping?
Forum Posts
How does Discovery create CI Relations between F5 Load Balancer and Server
Can someone please share the high level on how CI relations are set between F5 Load balancer and Server during Discovery?My high level understanding is this. Please correct me if I'm wrong Discovery of F5, gathers IP/DNS infoDiscovery of Server, gath...
Identification Engine Payload Sanitization Error
Hello, I'm facing a problem while discovering a Nutanix Prism,It discovers the prism well, but the discovery does not succeed because of an error in the payloadI was wondering if anyone has already encountered a similar error The error source is com....
ServiceNow Discovery individual IP addresses v Subnet Range?
Hi, I am new to ServiceNow and looking at the Discovery jobs that were implemented by someone else a few years ago. We are about to go to Vancouver release. I am surprised to see the jobs contain quite specific IP adresses and a very small IP range. ...
Resolved! Storage Discovery
Hi Experts, Could someone help me to know what is the advantage of storage discovery . What benefit does storage team can leverage by putting the storage components and the relationship in CMDB?
What is the best CI relationship to create between a Server and an Application Service like LDAP
I am having a lot of trouble building CI relationships between servers and different standard application services most if not all servers should have (e.g. LDAP, DNS). Relationships I have used present the dependency models in strange ways that see...
Classification criteria for new CI
Hello! I have a few Linux SuSE servers and I'm trying to land them in a newly created CI class for SUSE servers only. I have created a new CI Class "Linux SuSE" in CI Class Manager, which extends from "Linux Server" table. Then, in the CI Classific...
Mid Web services extension listener is not starting
Mid server extension event listener is struck with starting status , it should be in startedany idea why its struck with starting? it seems it been a day in same status
How to trigger "ci.change.unplanned" event to create an Unauthorized Change Request
Hi,I'm researching about Unauthorized Change request, but i don't know how to trigger or use this in ServiceNow.I have already read document of ServiceNow but i'm still not use it.Does anyone have any experience in implementing this and willing to sh...
[Event Management] Update Business Rule in Event Table
Hello. I need to create a Business Rule in the Event [em_event] table. It should be a "update" Business Rule which will run a script after the Alert field has been populated. However, it does not work. An "Insert" Business Rule does not work: althoug...
Resolved! Map Service Account to a resource discovered from cloud like VM
Hi All, I have a requirement where I need to add a field Service account and that should be populated for all the resources discovered from cloud schedules. Populate the Service account field on a VM which is discovered from AWS/GCP/Azure Please hlp ...
Query related to service mapping in ITOM
Hi Folks, Please someone help me on service mapping, we want to pull application(web applications) which is located on Azure Virtual machine and its attribute ( applications column name such as application Name, Server name, Software used and it's ve...
Windows discovery is not completing and got stuck in classification phase
Hi All, When we run quick discovery, some of the Windows IPs are experiencing issues, and the discovery process becomes stuck in the classification phase and the status of discovery is not completed. Can someone help us if any of you have experienced...
Operator workspace on NOC display
We are wanting to put up the Event Management - Operator workspace on our NOC display. My first issue, even with an account that can access, how can we make that workspace stay logged in for 24/7? Any ideas? 2nd issue, how to automatically redirec...
