CMDB not updating/inserting records with SG-SolarWinds
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10-13-2022 07:58 AM
Hello everyone;
Im currently working on an implementation with the Service Graph Connector for SolarWinds and using the RTE to create the CIs and Relationships on the CMDB, but I have faced some strange issues...
Firstly, the conector brings into the import table certain number of records, but at the moment I transform the info into the final table the number of records that are updated is variable... for example if the import have 100 records, sometimes the RTE update all records, other times 69... other times 10.... 2.... or nothing, I do not know why this happens....
Second, I im mapping some custom fields into my final tables, and checking the identification_engine logs I noticed every value is send properly, but the information is not updated at the final table. I tried using the identification simulation but all my records say "operation set to NO_CHANGE due to a found newer record on the sys_object_source table".
1. This is weird because even if all the records say this, as I mention early some records are updated
2. I tried erasing all records on that table, but the message keeps appearing
I appreciate all the help yand tips you can offer, I've trying to figure this out for weeks without significant progress. Thanks everyone
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10-13-2022 03:10 PM
Have you checked the reconciliation rules and/or data refresh rules on that table? It could be that ServiceNow/ServiceWatch are priority then SG-SolarWinds was not set?
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10-13-2022 09:45 PM
Hello!
I cheked this out and no record to establish SG-SolarWinds was set, but i added and make the lower priority but I did not observe any change
