CMDB Remediation Tasks and Auto-Assignment

[Derick]

We are utilizing Discovery to populate a portion of our CMDB.  During the Discovery process, Stale CI Remediation Tasks and Duplicate Remediation Tasks are being created.  My question is two-fold:

1. How are these tasks being created?

• I should note that there are two different Stale CI Remediation Task messages: "The CI was not updated in 30 Days" and "Cannot find CI from cloud provider's API". 

2. How can I define an assignment for these tasks upon creation?

• Currently, these tasks are being created with no assignment group or assigned to individual which easily allows them to fall into the abyss.

My thanks in advance for your time and I hope you and yours are healthy and safe.

[Patrick DeCarl1 · Accepted solution]

The tasks get created by two ways, 1. Discovery source sends data in via the IRE, 2. The cmdb health metrics run.. To do assignments you can follow the same way you would handle them via incident. You could create using the "Assignment rules module". 

[Derick]

Thanks, Patrick.  I appreciate all of your assistance.

[Patrick DeCarl1]

Glad I was able to help. 

[Priya Shid1]

Hi,

Please refer,

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration-management...

Please mark if that helps you!!

[Derick]

Thank you, Priya.  I did review this documentation earlier and I understand it's detailing how to process a de-duplication task.  My question is really more about how the tasks are created and how I could assign automatically.  I could be overlooking it.