CMDB Remediation Tasks and Auto-Assignment

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Derick
Giga Contributor

‎06-12-2020 07:42 AM

We are utilizing Discovery to populate a portion of our CMDB.  During the Discovery process, Stale CI Remediation Tasks and Duplicate Remediation Tasks are being created.  My question is two-fold:

1. How are these tasks being created?

  • I should note that there are two different Stale CI Remediation Task messages: "The CI was not updated in 30 Days" and "Cannot find CI from cloud provider's API". 

2. How can I define an assignment for these tasks upon creation?

  • Currently, these tasks are being created with no assignment group or assigned to individual which easily allows them to fall into the abyss.

My thanks in advance for your time and I hope you and yours are healthy and safe.

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Patrick DeCarl1
ServiceNow Employee
ServiceNow Employee
In response to Derick

‎06-12-2020 11:52 AM

The tasks get created by two ways, 1. Discovery source sends data in via the IRE, 2. The cmdb health metrics run.. To do assignments you can follow the same way you would handle them via incident. You could create using the "Assignment rules module". 

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Chuck9
Tera Expert
In response to Derick

‎05-27-2024 08:27 PM

Hi Derick,

 

I believe you';re looking for Configuration Health Preferences. From here you can select the CMDB health metric you want to assign, e.g. Staleness. Then select the Assignment group from that. Which will assign the tasks for remediation to the assignment group you choose

 

 

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