CMDB Required Fields - Issue

[AndyB5000]

We are working to setup our CMDB and I am working to clean out all of the required and recommended fields that were setup by the company prior to my arrival.  I have narrowed it down but have run into an issue..

There is a required field, port, on the cmdb_ci_tcp_endpoint table that is set to mandatory.  If i go to the table and go into a record I can see that the port field is mandatory so I click into the dictionary with the intention to remove the mandatory flag.  But, the fields in the dictionary are read-only as I have a message across the top:

"This cloned descendant element is read-only, Click here to open editable first element (cmdb_ci_endpoint.port) in a new window."

When I click into the other table the fields are no longer read only, however, the mandatory field is not checked so i cannot remove the required flag from the table...

Thanks!

[vNick]

Sounds like there may be a dictionary override in place, so check the related tabs / sections when on the cmdb_ci_endpoint.port record and look to see if there's a dictionary override for the cmdb_ci_tcp_endpoint table.  If mandatory is the only thing overridden, you can get rid of that override completely

[Ankush13]

Assuming you are on one of a newer version of SN, there is another way to do this. Try going to Configuration > CI Class Manager > Click Hierarchy > Search for your table > Under Class Info (Attributes), find your attribute and make mandatory to false.

[AndyB5000]

We are on London currently..

Tried that also, get the same screen when I go into the CI hierarchy.  Takes me the dictionary entry for the field and the same error appears and the mandatory field is read only.

[Ankush13]

It does sound like an override. That message may be due to the field being from another application. Can you paste screenshots for clarification please unless you already have solved this.