Configure Event Management Self Monitoring to generate Alert when MID goes down

mpmacconnell
Tera Guru

I am trying to figure out how to have Event Management generate an Alert when a MID Server goes down. It appears as if out of the box it does not monitor for these specific events.

 

I have an email notification already being sent for when this happens, but now that we are starting to us Event Management, I would prefer to have an Alert and Incident created for these.

2 REPLIES 2

Rahul Priyadars
Giga Sage
Giga Sage

Its Available OOTB as custom script.

refer this URL-

https://docs.servicenow.com/bundle/sandiego-it-operations-management/page/product/event-management/task/custom-configure-threshold-monitoring.html#custom-config-threshold-monitor

Health monitor script Used by a monitor to:
Check delay in event processing Monitor the duration of events [in minutes] that remain in Ready state and are not processed.
Connectors Monitor Monitor:
  • Whether the time that a connector in idle state surpassed the threshold [in minutes] configured.
  • The active status of connectors.
Get Event Processing state Monitor the time that events are in Ready state. Alerts are sent when this time exceeds the threshold.
MID Server Threshold Alerts Monitor MID Server health. Events are sent when changes in MID Server state are detected.

Regards

RP

This is bringing back the errors fine, but it does not do anything if the MID Server goes down. Is there some change that needs to be made to the script perhaps?