Resolved! How to Populate CI Location Based on IP Address
We would like to populate our CIs based on the ip address. For instance, if the CI's ip address is 10.6.4.16, the ".6" means that CI is physically located in our Washington DC office.
Forum Posts
Where do I find the "account Id" to complete configuration for a azure cloud account
Hello, i am trying to connect my ServiceNow Kingston instance with my Microsoft Azure Account. On Helsinki I already accomplish to set up a connection.In Kingston I encounter some problems. Where do I find the Account ID (see picture)?Thanks Felipe
Resolved! Credentials test fails authentification for 2012 R2 Standard Windows server inside of a DMZ
Hello, communityI have a following problem - I'm trying to run Discovery for a 2012 R2 Standard Windows server inside of a DMZ. Server is located in a WorkGroup, not in a Domain.I made sure, that both DMZ and local firewalls include exception for MID...
What are the best practices to use the link to "Parent Incident" for incidents?
Hi Folks, Good day. I am from IT support for a company and I would like some advise on this. My company is using Service Now to keep track on our day to day incident submission. The other day, I encountered one situation where a particular Incident '...
How to Integrate ServiceNow with BMC Truesight?
Hi All, I need to integrate ServieNow with BMC Truesight for event management, I know it can be done using REST API's and scripts, could you please help me with the flow how service now receives the events, how mapping of the event fields is done. Ap...
Resolved! Trigger orchestration workflow when Event/Alert is created in service now .
Hello Experts, I am new to servicenow and just started learning.i need your support and guidance to achieve following requirement in servicenow. We have a requirement where Monitoring tool sends event to service now saying process is down. event/aler...
Resolved! How Can I Discover Multiple IP Addresses with a Discovery Pattern on an SNMP device
I have identified the correct SNMP oids to the the IP addresses and the netmasks for each of the nics on the system but I can't figure out how to create the cmdb_ci_ip_address entries all within the same discovery pattern as my main device. Has anyo...
Resolved! not able to view the inactive users in sys_user table
Itil user are not able to view the inactive users in sys_user table also not able to view the caller's details if the caller is inactive. Please any one help to view the inactive users details while login using itil user.
Resolved! Event Management - Questions about de-duplication and correlation.
I am using Service Now to collect events from Data & UC devices. I am trying to figure out if there is a way to create a one incident for each scenario below. I searched but couldn't find much that pointed me in the right direction. Scenario 1 - ...
Is it possible to retrieve the temporary variables from the Service Mapping patterns?
We are trying to retrieve the tabular variables from our patterns in Service Mapping., Kindly let us know if there is any way to achieve this?
Resolved! Can you clone/copy a change request?
Is there a way to take a past change request either approved, cancelled or in waiting approval state and copy it. From there change the dates and submit it as new?
Service Mapping - Apache on Windows WAS connectivity
I am attempting to map IBM's Maximo application (app and web are WebSphere and Apache running on Windows, database is Oracle running on Solaris) via Service Mapping. Identification looks good in Apache, and I see green for every step in WAS Connect...
Resolved! Updating CI attributes with Discovery
Hi SN folks, What information is updated when you run discovery against an existing CI. Given the scenario, I have two CIs and I manually update the location and status of these two CIs. Once the discovery runs against these two CIs. Will the discov...
cmdb location populating help
Hello everyone,Been working with SN discovery now for about 3 months, so complete newbie here. In our discovery schedules we have locations set. Our expectation is that this location will be carried over to the CI's when they are discovered. Ho...
Setting "Location" of a CI via the Location in Discovery Schedule
I am trying to make use of the "Location" field in a Discovery Schedule to set the "Location" of any discovered CI. It seems to work for some but not others.Is there documentation somewhere on this feature? I haven't tripped over any yet.cheers,robin...
