CI are getting created with the unknown model id
Hi , Few CIs in almost all the classes are getting discover with the "Unknown" model ID. Please suggest how to fix this issue ?
Forum Posts
DNS Domain not updating
Using Istanbul...I'm trying to troubleshoot why some CIs have "DNS Domain" populated while others do not.In one case, I have a Windows Server CI with "DNS Domain" already populated. So I blanked out the "DNS Domain" field and saved my changes assum...
Resolved! How to create a table using script
Hello,I want to create table with two column as below setting using script:Table Label: Computer IDTable Name: u_computer_idExtends table: Configuration ItemColumn label: Computer NameType: StringMax length: 90Column name: u_computer_nameColumn label...
Resolved! Get Display Value of Reference field when default value is not set.
I am attempting to pass Service Catalog variables from one RITM to another (via ebonding), however, one of the Packages that I was using to accomplish this, GlideappAbstractChoiceListQuestion, is not available within a scoped application. Does anyone...
Resolved! MID Server runs too many Discovery processes at once
I am attempting to figure out why our mid servers run at 100% CPU. Currently we have 2 Windows MID servers as a Load Balanced Cluster, both with 4 x 2.40 GHz cores and 8 GB of memory.I've confirmed that both servers have 25 threads under the conf.xml...
Resolved! Updating MID Server Credentials
I need to change the password on the ServiceNow account that our MID Server uses, but am unsure if simply updating the password on the account and then on the MIDServer /agent/config.xml file is all that needs to be done. Are the MID Server Configura...
Trigger ServiceNow workflow from ui action?
I am getting started with workflows in ServiceNow. I can see that the trigger for workflow is based on conditions. But can a workflow be triggered by some sort of user action? ie. i created "Form link" on incident form and i need to trigger a work fl...
Setting location same as assigned to user location for a computer
Hello Experts, We need to set "home location" for a computer CI to location of a user to whom it is assigned. I see that, "assigned to" field is not a ref field to user table. in that case how can we set the value to what i need?
Credential Affinity Best Practices
I have credential affinity records that haven't been updates since our ServiceNow instance went live in 2014. How often do people age out affinity records? Is there a ServiceNow Best Practice guide on this?
Resolved! How do I find the details of PRB662349 and when or if it was fixed?
I have a situation which is described in a few posts which reference a know problem documented in PRB662349. How do I view this PRB and its status? Is it fixed, when was it fixed, etc. Thanks. Jay
How can I run a business rule retro-actively?
Hi all, I have a new business rule that is working beautifully for mapping data from one table to another. This is working on insert/update and is currently working on new or updated records. However, I would like to apply this business rule to exist...
Stale CIs when discovery is not used
As per docs, Stale CIs is calculated based on the field Most recent discovery OOB, if most recent discovery is more than 60 days, CI is classified as Stale in CMDB Health dashboard. What is the case when discovery is not used ? How can we manage CIs ...
Ticket age calculation
I created a business rule (on display) for incidents, to calculate the age. Below is the BR that I used. I created 2 fields - Age and Current Date(though I didn't use this for calculation). Current Date is obtained by a BR (on display) with the scrip...
Run a script post discovery
I am looking for a way to trigger a script when discovery finishes. Is there any way that anyone knows of, that makes it easy to do that?
Empty Relations
How do we debug empty Relations in CI Relationships [cmdb_rel_ci] , where Parent = Null , Child = Null or both . Tried running discovery on similar relation types to figure out which sensor/Script Include is creating Relations. Mostly its " Depends o...
