getControl not working in Portal .
getControl not working in Portal .var e=g_form.getControl('fieldname');Giving Null value in Portal.
Forum Posts
What is the reasoning for two separate view rules for IP Switches?
In an effort to uncover an inexplicable view rule in our CMDB, I found when looking at our IP Switch CIs that I was unable to right click on the CI to change the "view" of the CI from Default view to Compliance view.According to our Developer there a...
Resolved! How can I find out whether a task is workflow-generated?
Hey folks, Newbie here...I'm wondering if there is a way that I can tell whether a task is workflow-generated? I had hoped that there would be a "created-by" field which would indicate some system account, but the only field I can find like this c...
Resolved! My Assets view in ESS
Hi,I would like to ask how can I display the assets owned by the user who is currently logged in on the computer? Please see attached screenshot:Here's what I've done so far:- Created the Page and the view of the Page and also added the link on the M...
Discovery Identification & re-classification
As per our requirement whenever we receive servers from a vendor (DELL/HP/IBM), We have to import them into server class(cmdb_ci_server) with serial number and asset tag, later the build team will install Linux/windows OS into those servers.If discov...
Resolved! Windows Discovery and WinRM
We are running istanbul patch 3; and are attempting to set up the firewalls to allow Windows, Linux and network Discovery. For garden variety discovery we thought that the following ports would be sufficient: UDP-161:162 ...
How to override the Source and Description values for events coming from SNMP?
I have events coming into ServiceNow through SNMP. However, the source of events seems to have a very generic name and we want to change it to a more meaningful name so it becomes easier for users to identify the source of events that get converted i...
Default view for non itil users
I have a group that is not a part of IT that needs to use the system, enter incidents, etc. We want them to be able to behave as if they were IT, view other incidents in the system, and allow other groups to assign to them.What I have done is created...
Quick Discovery versus Scheduled Discovery
Hi All.I am facing a strang issue while trying to execute discovery via a discovery schedule. I have configured a discovery schedule with 2 IP subnets i.e. 10.161.60.0/24,10.161.68.0/23. There is a valid workstation at 10.161.68.84 which is not even ...
Resolved! Send SMS to members of a group using Notify API and Twilio
Hi community members, I have a use case to send SMS to members of a group using the Notify API leveraging Twilio. I have looked at the NotifyUtils Script includes, looking at some of michael.ritchie's Crisis Management app and others posts but can't ...
Discovering under local admin (not domain admin)
Hello all,In my company there are computers in a domain as well as computers which are not in domain.While discovering network using domain administrator we have all needed data and all is fine.But in case of using local administrator in a computers ...
Trying to add Text Indexing to the sc_cat_item table. Not showing up in Text Indexes table.
I am following the below steps from support. I have also tried this on an out of the box developer instance and get the exact same results. I am expecting to see the table show up in the System Definition > Text Indexes table. Has anyone else e...
Performance Analytics - No Data Available
Hi All We have just upgraded our production instance to Eureka, and I am in the process of configuring the Performance Analytics for Incident Management. I've followed the getting started instructions, and have data in all the 'resolved' (ie averag...
Automatically Create Change Request Task
We have a need to automatically create a couple of task when some values in the Type field are selected. For future maintenance is this better handled using templates or using java script when the Type field is selected on the change request.
How Process Classification works in discovery?
Hi All,Need clarity on this.Lets take an Oracle Instance.We have probes for this and a Process classification. So is it like the probes provides info to process classification for creating the relationship?How and when the process classification are ...
