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NIC discovery

We've had some inquiry from our Server Operations team to discover and list NIC's for Servers.   Some servers have one, but we have up to 4 on a server and they would like discovery to find the NIC's and list them on the form.   Has anyone done this ...

coryk by Kilo Explorer
  • 1881 Views
  • 2 replies
  • 0 helpfuls

Non Discoverable CIs

Has anyone started to capture Non Discoverable CIs in CMDB (i.e. applications)? I would like to know a few things....1) what is your validation strategy?2) what is your remediation strategy?3) who do you consider the best data owner?I am starting to ...

dyma06 by Kilo Contributor
  • 2481 Views
  • 5 replies
  • 4 helpfuls

Unable to Discover the Version Name of SQL Instance

I see an issue in my Discovery results - version name of the discovered SQL instances isn't getting populated on the database instance CI form.   When i access the XML payload in the Input record of "MSSql DB On Windows Pattern - Horizontal Discovery...

ameertalha by Kilo Explorer
  • 2092 Views
  • 3 replies
  • 0 helpfuls

Data collected by Azure Discovery

I was looking through the new documentation for any mention of data discovered by the Azure discovery functionality within Servicenow. I checked the familiar area for data collected by Discovery but none of the Azure nor AWS stuff was covered. The en...

payton by Kilo Explorer
  • 2258 Views
  • 4 replies
  • 0 helpfuls

DCIM integration

Hi All,  Can Anyone give me any idea about DCIM Integration Set up?  Thanks in Advance.  Regards,Swapnali

smondal by Kilo Explorer
  • 5070 Views
  • 7 replies
  • 0 helpfuls

Configure SAML 2.0 with ADFS 2.0 to use User ID as identifier

In the Wiki it is exemplified how to use the Email (email) field in the User (sys_user) table as the uniqe identifier between the user records in ServiceNow and the AD.We tried to change this into using the User ID (user_name) field instead. - but we...

Resolved! CI Identifiers - Hardware rule match on Serial Numbers

I noticed two "issues" in our dev instance the other day with the updated identification rules.Rule 1 is correlation IDRule 2 is Serial Number and Serial Number TypeRule 3 is Serial NumberI swapped priority on Rules 2 and 3.   Here's the issue I ran ...

cyked by Mega Guru
  • 9110 Views
  • 7 replies
  • 3 helpfuls

Network device with multiple IP addresses

Using Istanbul...When scanning a single network device with multiple IP addresses from a single discovery job, my understanding is the identification phase will recognize these IP addresses are on the same device and will only discover the device usi...

Ronald Lucas by Tera Contributor
  • 3634 Views
  • 4 replies
  • 6 helpfuls

SLA start condition on create

Hi,Im trying to figure out how ServiceNow is using the start conditions for SLA. I think I have a very simple SLA that shouldnt be so hard to do, but I hit a brick wall.I want a SLA To start when then Incident is created and stop when I hit state "Wo...

Automatic user creation from inbound emails

Hi,  Is there a way to customize how glide.pop3readerjob.create_caller automatically creates users in Service Now.  e.g.from Edgar Evangelista<edgar.evangelista@xyz.com>  Service now should pick up:Edgar = First NameEvangelista = Last NameUsername ...

Resolved! Error while generating the OAuth token ID

Hi All,I have set up a connection with OAuth 2.0 Rest Outbound. So I am using client id and client secret and token URL and all I have mapped in 'oauth_entity' table with grant type is "Resource Owner Password Credentials" and then profile is generat...

vidit7 by Mega Contributor
  • 2782 Views
  • 2 replies
  • 1 helpfuls

SCCM vs Discovery

I have SCCM integrated with SN and have the hardware assets configured and is working.  I have not touched software yet.  I am researching and getting ready to activate Discovery on our network.  From what I've read we need to use SCCM or Discover...

debwinkelman by Tera Contributor
  • 4713 Views
  • 5 replies
  • 5 helpfuls

CI Owners

How have you and/or your organization addressed the issue of populating the (owned by, managed by and assigned to) fields in the CMDB as these can change often due to various reasons?

michaelwatts by Kilo Contributor
  • 7073 Views
  • 6 replies
  • 11 helpfuls