Cost of Discovery

Nathan Howe
Kilo Explorer

‎09-28-2019 08:30 PM

Hi, everyone!  I have a quick question regarding costs of the Discovery feature.  We started on ServiceNow Express, which included Discovery for 500 nodes, though we shelled out $1200/year to increase this to 1000 nodes.  This worked well for us, and we have our CI DB pretty well populated.

Obviously we were pushed from Express to ITSM, and we added ITBM after the fact, and we continue to love both of them.  We just got a renewal quote and our ITBM and ITSM prices saw a 10% increase, which isn't unreasonable with uplifts these days.  But Discovery jumped to $25,000/year for 261 nodes.  Price per node aside, our new price is 20X greater than our old price.

We have scheduled a couple meetings with our account rep and he keeps cancelling them because he is sick.  I'm looking for some counsel from you folks on what is a reasonable price to pay just for Discovery.  Thanks.

0 Helpfuls
  • 4,592 Views
2 REPLIES 2

Jace Benson
Mega Sage

‎09-28-2019 08:54 PM

Prices are always negotiable.  I mean at least that is what I am told.  It's likely why SN doesnt publish the pricing.  

Someone on slack dropped this https://jace.pro/post/2019-07-23-sn-licensing-update/new_york_one_pager.pdf

You could always ask to meet with an alternative rep or esclate.

Anything about licensing, costs, etc, are subject to the stars and the moon.  Don't take anything I say at more then a consideration as your contract may make these points moot.  Good luck.

0 Helpfuls

Ashutosh Munot1
Kilo Patron
Kilo Patron

‎09-29-2019 05:32 AM

Hi,

Price depends on how you deal with servicenow. Depends on the negotiation between organisation and product.

 

Thanks,
Ashutosh 

0 Helpfuls