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Filter for Configuration Item

Hi All, There is a requirement to show the alerts by specific family/service/service offering on a dashboard.we do not have any field which can identify the family/service/service offering on the alert. Is it good approach to give the filter for 'Con...

Alert co-relation properties disabling

Hello Team, I would like to know the impact and risk when we disable the alert co-relation properties for event management module. Can some one let me know disabling this properties is good practice or not [ so far i know it is not] but i want to mor...

shital6 by Tera Contributor
  • 349 Views
  • 1 replies
  • 0 helpfuls

Wireless Lan Controller Class

When I discover Wireless Lan Controllers they get categorized as "IP Switches". Discovery works perfectly except for this. What's the easiest way to create a "Wireless Lan Controller" class and have these set to this class on discovery and have it wo...

jrmckins by Kilo Expert
  • 4197 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to populate mrvs variable values into a catalog item variable.

I have a multi-row variable set with internal name "appuser_mrvs". The MRVS has a reference variable "appuser_var" that pulls record from the sys_user tables. I wanted to drive approvals based on the users identified in the "appuser_var" variable, ho...

SNLearnAll by Tera Contributor
  • 3388 Views
  • 9 replies
  • 5 helpfuls

List of all classes discovered on the instance

Hi there,Is there a way to obtain a list of all classes discovered on the instance?To understand precisely which class is being discovered, we can sort the [cmdb_ci] table by the Discovery Source field or by the created by/updated by field, leaving o...

Eugene10 by Tera Contributor
  • 1671 Views
  • 3 replies
  • 3 helpfuls

raising standard change using ansible

Hi ,I have created a playbook that raises a change, and every time I run the playbook it is creating a normal change only. But I already have a standardized change template (pre-approved). How can I raise a standard change (from standard catalog) ?  ...

RajatA by Tera Contributor
  • 675 Views
  • 3 replies
  • 0 helpfuls

How to add service catalog items in a table

I've uploaded book titles into my service catalog. The books are in catalog, under catalog lists. I also created a table for the books and need help adding the books to the table.   

chillzy490 by Tera Contributor
  • 380 Views
  • 1 replies
  • 0 helpfuls