Create task vs. Catalog Task

[amatthews]

Can anyone tell me the difference in Create task vs Catalog Task in a workflow?

[Pradeep Sharma]

Hi amatthews

Here is the definition for Create task and catalog task:

Catalog Task:

1)This activity is only available for workflows running on the Catalog Request Item [sc_req_item] table.

2)The Catalog Task activity creates a service catalog task record

Create Task:

1)The Create Task activity generates a record on any of the tables that extend Task [task].

Let me know if you have any further questions.

Thanks and Regards

Pradeep Sharma

[pathat]

Hi Pradeep.

If a workflow has a Create Task activity, and you select Task[task] as the Task type in the Create Task properties, where does the user go to see this task when he logs into SN?

I know that when I select Catalog Task[sc_task] instead, the user sees the task under the menu item 'Service Desk > My Work'. The user can then open the task, read the tasks instructions, and then close the task when done, which moves the workflow along. I haven't been able to do the same thing with Task[task].

[Pradeep Sharma]

It should be visible. Can you impersonate the user and enter task.list in the navigation filter. Make sure user has access to the task table.