Creating a signature to add to all outbound emails

rpepperdine
Kilo Contributor

Hi All,
Is it possible to add a signature to all outbound emails - e.g. 'All emails are confidential plus company information...' or does this have to be added to all templates and notifications?
Thanks,
Rachel

3 REPLIES 3

Mark Stanger
Giga Sage

You could create a business rule on the 'sys_email' table that would intercept the outgoing emails and modify the body and body_text fields to include the additional information. An example of how you can modify these outbound emails using this technique is shown here.

http://www.servicenowguru.com/system-definition/email-notifications-system-definition/manipulating-outbound-email-sysemail-table/

Aside from that, I don't know of any other way than to add the additional information to each notification and template individually.


ronaldstagg
Tera Contributor

An example of what Mark is talking about can be seen in this post: https://community.servicenow.com/message/733273#733273


georgepaul
Kilo Explorer

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